In the lead-up to the highly-anticipated Business Transformation Europe Summit (29-31 October, Amsterdam), we’ve shared lots of insights from the best in the business which is featured in our Trending Insights Content Bundle.

This content bundle includes:

• Reinvention Roadmap: How to Handle Business Transformation Failure: we’ve failed! It’s the phrase you don’t often hear…as Transformation leaders share standouts of success, whilst often shying away from the tough lessons learned on business transformation journeys. Dive into the challenges and setbacks of this leading organisation, presenting a valuable opportunity to examine the instances of failure and make sure your transformation journey avoids these pitfalls.

• Harnessing the Power of AI: this infographic will take you through the top 10 trends and subsequent challenges that leaders are currently facing with the new wave of technology and its implementation in organisations. As well as the mistakes that have already been made to ensure a successful path in this new technological world.

• The Business Transformation Benchmarking Report 2024: our brand-new benchmarking report provides a comprehensive analysis of what over 100 transformation leaders from over 60 leading companies (including Adidas, Netflix, Aldi and O2) are currently doing and where their focus will be over the next 12 months.
  

In the lead-up to the highly-anticipated Business Transformation Europe Summit (29-31 October, Amsterdam), we’ve shared lots of insights from the best in the business which is featured in our Pioneers Interview Content Bundle.

This content bundle includes:

• The Ultimate Guide to a Sustainable Future Part 1: this interview with Milan Lakhani, Director of Transformation (DX) and Partner, ESGM Konica Minolta explores how ESG can be utilised to strengthen sustainability initiatives across the organisation and how they are communicating and measuring these practices to ensure these programmes are successful and continue to progress and exceed.

• The Ultimate Guide to a Sustainable Future Part 2: this interview with Gillian Anderson, Environmental, Social & Governance Partner, Konica Minolta explores the importance of encouraging employees to participate in decision-making processes for sustainability initiatives, how to gather customer feedback on sustainability requirements and how to address resistance to change by setting a clear vision and need for transformation.

• 25 Tips from 25 Transformation Leaders: discover 25 tips from 25 Transformation leaders including the Director of Global Strategic Transformation at American Express GBT, the Executive Director of Transformation at NHS Imperial, the Head of Transformation Management Office at AstraZeneca, the Senior Vice President, Operational Excellence Mastercard and more.

• Reinvention Roadmap: How to Handle Business Transformation Failure: we’ve failed! It’s the phrase you don’t often hear…as Transformation leaders share standouts of success, whilst often shying away from the tough lessons learned on business transformation journeys. Dive into the challenges and setbacks of this leading organisation, presenting a valuable opportunity to examine the instances of failure and make sure your transformation journey avoids these pitfalls.
  

In the lead-up to the highly-anticipated Business Transformation Europe Summit (29-31 October, Amsterdam), we’ve shared lots of insights from the best in the business which is featured in our Transformation Report Content Bundle.

This content bundle includes:

• PEX Report Europe 2024: a comprehensive global survey of over 250 operational excellence leaders. With expert analysis and commentary from industry trailblazers at Johnson & Johnson, Swiss Re and Bosch, this report serves as a benchmark for organisations embarking on their transformative journey towards operational excellence and digital transformation.

• The Transformation Industry Report: an overview of the current state of business intelligence and data analytics. With insights from senior business leaders at Copenhagen Airport, Formula E and the International Myeloma Foundation, this report assesses the opportunities and challenges business intelligence and data analytics pose.

• The Business Transformation Benchmarking Report 2024: our brand-new benchmarking report provides a comprehensive analysis of what over 100 transformation leaders from over 60 leading companies (including Adidas, Netflix, Aldi and O2) are currently doing and where their focus will be over the next 12 months.

• Market Trends Report: discover the latest insights and trends shaping the landscape of transformation with this report taken exclusively from our portfolio of business transformation leaders including the Principal of Operational Excellence at Amazon, the Director of Global Strategic Transformation & Change at American Express Global Business Travel, the Global Vice President of Digital at FedEx plus more!
  

In an increasingly data-driven world with rapid technological advancements and inflationary strains, executives face more pressure than ever to drive transformation that delivers tangible business value. Ahead of this year’s Business Transformation Europe Summit, 29-30 October 2024, this benchmarking report highlights our global state-of-the-industry results from our Business Transformation Exchange in June 2024. This report will provide:

• The unique opportunity to explore where organisations are in their journey to adopting and integrating artificial intelligence.
• Organisation’s overall progress in managing these changes and their strategies to implement this new technology efficiently.
• The leading drivers for adopting artificial intelligence, key investment areas, the greatest challenges with adopting artificial intelligence, key success factors and crucial advice for succeeding in your business transformation journey.
  

In an increasingly data-driven world with rapid technological advancements and inflationary strains, the leaders in our Business Transformation Community are facing more pressure than ever to drive transformation that delivers tangible business value – and this is no easy task. With the focus shifting from theories and ideas of AI to the practical realities of integrating AI systems, there is a new set of challenges that leaders have to tackle.

At the Business Transformation Europe Summit, 29-31 October 2024, Amsterdam, Netherlands, we aim to enable transformational people leadership in the age of AI. This conference promises to deliver an honest, pragmatic and highly collaborative exploration of driving transformation in today’s digital era, setting a course for a truly holistic transformation.

This infographic will take you through:

• The top 10 trends and subsequent challenges that leaders are currently facing with the new wave of technology and its implementation in organisations.
• The mistakes that have already been made to ensure a successful path in this new technological world.

Over the last few years, sustainability and ESG have been at the forefront of all areas of society, and that of course includes business transformation. Individuals and organisations across the globe are striving to make more responsible decisions that will positively impact not only their environment but ensure the development and safety of the planet in the future. This global effort has now shifted to the side of the consumer and their focus on making more sustainable choices in their everyday lives.

Ahead of this year’s Business Transformation Summit 2024, 29-31 October 2024, Amsterdam, Netherlands, we interviewed Gillian Anderson, Environmental, Social & Governance Partner, Konica Minolta. In this second interview with Konica Minolta, Gillian delved into the importance of encouraging employees to participate in decision-making processes for sustainability initiatives, how to gather customer feedback on sustainability requirements and how to address resistance to change by setting a clear vision and need for transformation.

Download the interview and discover more about:

• Employee engagement in sustainability initiatives
• Aligning customer expectations with sustainability objectives
• Overcoming inhibitors to business transformation

Make sure to read Part One of this interview series with Milan Lakhani, Director of Transformation (DX) and Partner, ESGM Konica Minolta where he delved into how to communicate and measure sustainability practices and ensure these programmes are successful and continue to be in the future.

The journey to end-to-end business transformation is fraught with challenges, setbacks and failures, especially considering the digital landscape where leaders must be equipped to navigate this new terrain. However, as much as it is important to celebrate our successes, this is not always the case for business transformation, where failure can be hidden around every corner.

For this case study, we interviewed Varun Srivathsan, a core member of the Supply Chain and Procurement at Mutarer SE&Co, KGAA who has successfully led and transformed portfolio companies in various industries by navigating complex supply chain and operational challenges leading to rapid improvement in cost and profitability.

This case study offers a valuable opportunity to examine an instance of failure, highlighting the importance for industry leaders to share both their failures and successes. By openly sharing these insights, it is important to recognise how failure often provides more learning opportunities for success.

Whilst the identity of the company remains anonymous, this case study presents a rare opportunity to delve into the strategic approach of a seasoned expert in business transformation, offering insights into:

• Transformation Challenges: Learn what can severely impact financial performance
• Strategic Approaches: Discover effective strategies for network optimisation and operational excellence that address critical cost and efficiency issues
• Future Measures: Gain insights into the importance of strong leadership and swift decision-making for successful business transformation

We are excited to share this case study with you, underscoring the critical role that understanding and discussing failure plays in driving growth and innovation. Use this case study as a valuable blueprint for your future success and as a cautionary tale to avoid repeating the same errors.

Over the last few years, sustainability and ESG have been at the forefront of all areas of society, and that of course includes business transformation. Individuals and organisations across the globe are striving to make more responsible decisions that will positively impact not only their environment but ensure the development and safety of the planet in the future. This global effort has now shifted to the side of the consumer and their focus on making more sustainable choices in their everyday lives.

Ahead of this year’s Business Transformation Summit 2024, 29-31 October 2024, Amsterdam, Netherlands, we interviewed Milan Lakhani, Director of Transformation (DX) and Partner, ESGM Konica Minolta. In the first of two interviews with Konica Minolta, Milan delved into how ESG can be utilised to strengthen sustainability initiatives across the organisation and how they are communicating and measuring sustainability practices to ensure these programmes are successful and continue to be successful.

Download the interview and discover more about:

• The importance of the relationship between sustainability and business transformation
• How to communicate sustainability frameworks with employees
• How to measure sustainability and its success within the organisation
  

Discover the latest insights and trends shaping the landscape of transformation with this comprehensive market trends report taken exclusively from our Business Transformation Portfolio. Gain valuable perspectives from key event attendees as we delve into the strategies, methodologies and technologies driving business evolution. Against a backdrop of an increasingly data-driven world and rapid technological advancements, the need for navigating the complexities of driving transformation in today’s digital era successfully has never been more important.

This data report is a comprehensive analysis and exploration of how the attendees of the Strategic Transformation & Operational Excellence Europe event in October 2023, Amsterdam are mapping their transformative journeys and benchmarking against one another in this shifting landscape.

Download the report to learn more about:

• Transformation priorities in an era of uncertainty: the imperative of survival and success in a new business landscape.
• Data-driven transformation: how businesses can access, collate, analyse and convert data to uncover new business opportunities.
• Creating a culture of transformation: the development of human-centric leadership and a culture of continuous improvement and embraces transformation.

This report delves into the wealth of valuable insights about how key leaders in the industry are aiming to improve transformation processes, reposition their investment priorities and present where their transformation projects currently stand.

This report provides a comprehensive overview of the current state of business intelligence and data analytics. With insights from senior business leaders at Copenhagen Airport, Formula E and the International Myeloma Foundation, this report assesses business intelligence and data analytics opportunities and challenges.

Business intelligence and data analytics are vital to the operation and improvement of modern organizations. Driven by a range of existing and emerging trends, harnessing the power of business intelligence and data analytics is increasingly on the agenda for business leaders. New technologies and concepts are emboldening the possibilities in this area.

Download this report to read about:

• The trends shaping the business intelligence and data analytics landscape
• Case studies from Copenhagen Airport, Formula E and the International Myeloma Foundation
• Business intelligence and data analytics success factors and challenges
  

The past few years have been tumultuous, to say the least, and 2024 is no different. In light of this, for the 25th Anniversary year of our Business Transformation portfolio, we want to share 25 valuable pieces of wisdom from experts driving change in today’s business landscape. Whether you’re leading an organisation through change or seeking inspiration for your own transformation journey, discover actional tips and strategies for driving meaningful change.

Download this infographic to discover:

• The importance of empathy driven leadership in driving successful transformations.
• How strategic clarity and alignment are essential in weathering market uncertainties.
• The need to prioritise people and culture over processes and tools.

This infographic provides exclusive insights into how people are leading their organisations to foster collaboration, identify key drivers of value, and ultimately maintain momentum throughout the transformation journey.

The convergence of generative AI, economic fluctuations, supply chain disruptions, and geopolitical turbulence has set the stage for a groundbreaking era of operational excellence. As we venture into 2024, the spotlight shines on operational excellence teams, pivotal as organizations embrace innovation and navigate the unpredictable market landscape.

Introducing the PEX Report 2024 Europe! This annual report unveils the insights gleaned from a comprehensive global survey of over 250 operational excellence leaders. With expert analysis and commentary from industry trailblazers at Johnson & Johnson, Swiss Re and Bosch, this report serves as a benchmark for organizations embarking on their own transformative journey towards operational excellence and digital transformation.

Download the PEX Report 2024 Europe to:

• Benchmark your strategic priorities, technological investments, transformation techniques, and challenges against your peers
• Unearth how industry leaders like Swiss Re Corporate Solutions are doubling down on time-honored process excellence methodologies such as Kaizen, BPM, and Lean Six Sigma to fuel cutting-edge innovation, revolutionize the customer experience, and drive exponential growth
• Unlock the ethical and safe utilization of generative AI, harnessing its power without compromising the human experience
• Immerse yourself in the captivating story of how Johnson & Johnson forged and evolved its process intelligence Center of Excellence into the very "brains of the business"

For years, the PEX Report has been the flagship annual publication of PEX Network, informing and inspiring the process excellence community. Dive into the wealth of knowledge offered by the PEX Report series:

• PEX Report 2023 
• PEX Report 2022
• PEX Report 2021
• PEX Report 2020

Prepare to be captivated by the future of operational excellence!

We forecast this year's summit to be our largest edition to date, with more transformation leaders than ever, more opportunities for networking, bigger onsite experiences and an increased focus on collaboration. This is not one to miss! Those who bought their tickets include Presidents, Chiefs and Managers of Transformation from Airbus Defence and Space, Amazon, IKEA Group, Nike, P&G, Rolls-Royce, British Council, Primark, Sephora, Colgate, AbbVie, Novartis, Uber, TotalEnergies and many more!

Don't miss out on attending the only event in Europe focused on end-to-end business transformation! Take a look at which job titles and companies already have their tickets.

Business transformation and operational excellence have become increasingly important concepts in today’s rapidly changing business landscape. As companies face new challenges and opportunities in a highly competitive and constantly evolving market, they must adapt and transform their operations to stay ahead of the game.

This benchmarking report will help you discover: 

• The most prominent methods for improving processes 
• The greatest challenges with re-engineering processes for strategic end-to-end transformation and how to overcome these challenges 
• The primary measures of success for processes/methodologies 
• The most significant challenges organisations face with implementing digital transformation initiatives, and how to effectively address these challenges 
• Key tools/technologies leaders are you looking to deploy over the next 12 months, and how these tools/ technologies will impact digital transformation over the next two years 
• The biggest challenges organisations encounter with culture transformation, and how to overcome these challenges 
• Best practices for measuring the success of a culture transformation initiative 

Download the full report here! >>>

Ahead of Strategic Transformation & Operational Excellence Europe 2023, this report features our global state-of-the-industry results, where respondents explore how changes in people, process and technology are leading to changes in their OPEX and transformation programs. 

This report also showcases exclusive insights from renowned organizations such as City National Bank, Voya Financial and Chewy, and industry experts on the cultural changes they are experiencing in the workplace, how the way they are managing their processes is changing and how to overcome challenges with changes to their technologies. 

In addition, you can find a summary of the key people, process and technology trends in our OPEX Expert Opinion, to help drive your digital adoption, intelligent operations, change excellence and business transformation in the new world. 

Read the report and discover: 

• The changes taking place in OPEX and transformation programs 
• The key initiatives for driving culture transformation, process changes and scaling change 
• The best methods and measures of success for process transformation 
• The top technology investment priorities and areas of spending 
• The greatest challenges of adopting new technologies and how to address these challenges 
• The predictions for what the future of OPEX will look like The key people, process and technology trends 

Download the full report here >>>

Across almost every industry, there has been a push to introduce more artificial intelligence (AI) solutions, with promises of transformation, greater efficiencies and better outcomes for businesses. More personalised healthcare, safer air travel, self-driving cars, improved customer service, and better, faster data analysis are among the myriad hopes for these technologies. But on a practical level, how are businesses utilising AI and industrial automation in the real world – and how are they managing the pitfalls while still reaping the benefits to drive ROI? 

Ahead of Strategic Transformation & Operational Excellence Europe 2023, we spoke to Tess Buckley, an AI Ethics Senior Analyst, EthicsGrade, Renaud Charvet, Co-founder and CEO, Ringover, Alexander Pershikov, Founder, GetTransfer.com, Sid Shaikh, Head of Robotics, hyperTunnel and Patrick Lane-Nott, Director of Engineering, hyperTunnel, about how AI technology works in the real world. This article include their insights, based on practical experience, and shines a light on the advantages, as well as the challenges, that come with this level of digital transformation. 

Read more and discover:

• Top use cases for AI 
• Best practices for mitigating risk and failure 
• Getting the best value from cutting-edge technology 

Download the full article here >>>

Reports about how artificial intelligence (AI) will render humans obsolete are great clickbait, but the reality for businesses is more practical and less about machines taking over operations. 

Ahead of Strategic Transformation & Operational Excellence Europe 2023, we spoke exclusively to Philippe Méa, Former SVP – Global Head of Business Excellence, Servier, and Ceccarelli Michele, Director Operational Excellence, Barry-Wehmiller, about how they have been driving transformation across global teams, with successes and challenges along the way. 

While these companies take slightly different approaches to transformation and employee engagement, Méa and Michele agree that digital solutions are not aimed at removing humans from operations. Indeed, the opposite is true – if anything, people are needed, rather than being removed en masse from companies. 

Read more and discover: 

• Whether machines are really taking over 
• How to engage people during the transformation process 
• What's best - a centralised or decentralised approach? 
• How to embrace failure and move forwards 
  

Download the full interview here >>>

Ahead of the Strategic Transformation & Operational Excellence Europe 2023, attendees were asked what their top challenges are for 2023 and which areas they plan to invest in over the next 6 - 12 months. This infographic is a perfect snapshot to see where your competitors and peers are focusing their time, energy and most importantly money to help you transform your organisation into the business of tomorrow. 

Download the full infographic here! >>>

The technology space has been evolving for the past 20 years from simple to now complex business process management (BPM) suites and tools, and workflow process automation solutions. In addition, data analytics services and solutions, robotic process automation (RPA), ai/ ml technology, as well as process mining, have been gaining huge momentum in the process improvement space over the past 6-7 years. These remain leading digital transformation technologies and have become an essential toolkit for growing and mature companies to implement in different areas to drive business process transformation, operational intelligence, operational effectiveness and performance. 

Digital transformation benefits, such as developing a competitive edge, have become a huge driving force for companies. Transformation is a must, yet digital transformation tools and technologies are constantly evolving meaning the digital transformation leader needs to stay on top of these new trends, so they do not get left behind.

Ahead of Strategic Transformation & Operational Excellence Europe 2023, we asked over 1000 transformation leaders to evaluate the key technologies that make up the essential digital transformation toolkit, to help you drive your digital adoption, operational intelligence, agile change management and business transformation in the new world.

Read the report and discover: 

• The digital transformation tools companies are investing in over the next 6-12 months 
• The key strategies to drive agile digital transformation 
• The technologies which proved most successful for driving enterprise digital transformation 
• The technologies which saw unforeseen digital transformation challenges 

Download the full report here >>>

Leading companies are investing more than ever in their cultural transformation projects and in total experience transformation to redefine and improve employee experience and customer experience. But this is just the tip of the iceberg for transformation leaders and in many cases an in-depth, agile transformation strategy is yet to be determined. 

Ahead of Strategic Transformation & Operational Excellence Europe 2023, we spoke exclusively to Aditya Kejriwal, Customer Experience, Product Management and Business Transformation leader, Cardinal Health, Tina Dinger, Senior Vice President Head of Enterprise PMO, Northwest Bank and Stacie Ruen, Global Culture and People Development, General Motors, about the best ways to revolutionize your end to end customer experience, to help you drive your business transformation in the new world. 

Download the full interview here >>>

All transformation needs to start somewhere. To successfully drive a transformation agenda enterprise-wide, executives must bring organisational transformation to life with a clear strategic vision. But additional pressures from rapid and tumultuous market and societal changes mean that executives now more than ever need to create transformation strategies for their organisation to be able to survive and remain competitive in this era of instability. 

Ahead of Strategic Transformation & Operational Excellence Europe 2023, we spoke exclusively to Rory Mitchell, Transformation Delivery Director, TalkTalk and David Seacombe, VP Process Excellence, IHG Hotels & Resorts, about their top transformation priorities, how to align long-term strategic goals in an ever-shifting market and what a successful transformation looks like, to help you drive enterprise-wide transformation in the new landscape of 2023. 

Download the full interview here >>>

While some businesses have made early investments in intelligent automation (IA) and matured in their understanding of advanced technologies, many are still looking to extract true value from their investments. But how do we do this? 

Ahead of Strategic Transformation & Operational Excellence Europe 2023, we spoke exclusively to David Castro-Gavino, Global VP of Data, HelloFresh and Dinesh Krishnan, Global Head of Enterprise Platforms, AstraZeneca about how they deliver business value through data-driven transformation, to help you move from Proof of Concept (PoC) to Proof of Value (PoV) by unlocking, collating, and fully leveraging your organisation’s data to optimise your business operations. 

Download the full interview here >>>

Leveraging cutting-edge technologies like generative AI can be incredibly valuable for lean environments. With limited resources and time, leaders must find ways to transform with technology to maximize their operational efficiencies. However, if this is not carried out properly it can upend business functions and have the inverse effect of what is desired. 

Generative AI can help achieve this by automating repetitive tasks, generating new ideas and solutions, and streamlining workflows. Additionally, the use of generative AI can improve the quality of products and services, making them more competitive in the market. Ultimately, leveraging cutting-edge technologies like generative AI can help lean organizations stay ahead of the curve and achieve their goals with greater speed and accuracy. 

Ahead of Strategic Transformation & Operational Excellence Europe 2023, we spoke exclusively to Stephane Deblock, Head of Operational Excellence - Finance Transformation, Meta about how he is planning to leverage generative IA in lean environments, to help you drive technological transformation and stay ahead of the curve. 

Download the full interview here >>>

Ahead of Strategic Transformation & Operational Excellence Europe 2023, we asked Prakash Kewalramani, Senior Director Data Governance, WWE how he is planning to leverage generative IA in lean environments, to help you drive technological transformation and stay ahead of the curve. 

Read more and discover: 

• Prakash's experience using generative AI at WWE 
• The predicted hurdles when leveraging AI in lean environments, and how to overcome these challenges 
• How leaders determine which tasks or processes are best suited to generative AI 
• How leaders ensure generative AI doesn't disrupt existing workflows 
• How to measure the effectiveness of generative AI and which metrics to track 
• The level of technical expertise required to implement and manage generative AI 
• How leaders can ensure that employees are adequately trained and supported 
• Key advice for leaders considering leveraging generative AI in a lean environment 
• The impact of generative AI on the future of operational excellence 

Download the full interview now >>>

Explore the 2023 post-show report for Business Transformation Europe - The ONLY event in Europe focused on end-to-end business transformation! 

In this report you will discover: 

• Our audience overview, including attendee insights and attending organisations
• Key themes from the event
• Standout session, with sessions from Amazon, Takeda, FedEX, AMEX, Roche and more!
• Attendee testimonials 
• Upcoming Strategic Transformation & Operational Excellence events

Thank you to everyone who joined us and we hope to see you in 2024! Download your take home copy now >>