Virtual Event | 12 - 13 October, 2021
Agenda Day 1: October 12
9:30 am - 10:10 am
How is NAB using operational excellence to prepare for their digital roadmap
Rodrigo Musicante -
Manager, Operational Excellence,
NAB
As one of the four largest financial institutions in Australia, driving operational excellence has always been a must to ensure optimised performance and quality customer care. Traditional delivery models no longer able to keep up with the fast-paced changing environment, has prompted NAB to adapt and transform to maintain competitive advantage, allowing for quick-wins in this COVID-era. Join Rodrigo, as he takes us through NAB’s journey from back to front.
This session will address:
- Analyse customer pain points, and how to identify low hanging fruit
- Investigate technology gaps for targeted implementation
- How to create a more seamless UX through policy change
Watch the on-demand session here
10:30 am - 11:15 am
How to prepare an operational excellence strategy for business agility
Thomas Kohlenbach -
Senior Product Specialist,
Nintex
Operational excellence is high on the agenda for companies as a vital foundation for lasting business success. Research reported by the Harvard Business Review suggests that organisations with strong management processes rate higher in expansion, productivity, profitability, and longevity than companies that don't focus on process excellence at that level.
Join Nintex to hear how you can:
- Why development of a company-wide culture is vital to the success of your operational excellence initiative
- How continuous improvement contributes to an agile approach and enables a company to adapt quickly and effectively when needed
- How to empower teams to better respond to shifting markets and new opportunities for organisational success
Watch the on-demand session here
Sponsored by: Nintex
11:30 am - 12:15 pm
Accelerate your transformation with the power of process
Juliana Johari -
Manager Organizational Transformation, Change Management, Human Capital Strategy,
PETRONAS
Allan Song - Head, Strategy and Transformation - FM / Securities Services, Standard Chartered Bank
Daniel Weatherhead - Head of Sales and Marketing, Leonardo
Michiel Jorna - Director Business Transformation Solutions, APJ, Software AG
Learn how to leverage process management as a fundament to identify efficiency opportunities and drive effective (digital) transformation.
Join the session to learn more about:
- Critical steps that allow for successful transformation through business process management
- Innovative ways to analyse process performance, costs, and areas of improvement
- Implementing strategy-based frameworks for business transformation and operational excellence
Watch the on-demand session here
Sponsored by: Software AG
Juliana Johari
Manager Organizational Transformation, Change Management, Human Capital StrategyPETRONAS
Allan Song
Head, Strategy and Transformation - FM / Securities ServicesStandard Chartered Bank
12:30 pm - 1:10 pm
Making continuous improvement a corporate habit
Rajdeep Sadhukhan -
Executive Director, Operational Excellence,
Standard Chartered Bank
A large part of any business is its people, and to drive a successful operational excellence strategy your people are where it starts. As with most things, change is constant, and adapting to current environments is nothing new for Standard Chartered, a financial services organisation of over 100 years. But a legacy company that’s used to traditional work practices paired with this unprecedented landscape, the question is how does a company effectively scale behavioural change across 80,000 employees in 60 countries, across multiple business lines? Join Rajdeep, as he takes us through what it means to build an improvement habit, and the lessons he’s learned from implementation.
This session will address:
- Lessons learned from making Continuous improvement part of corporate culture
- Identifying the key ingredients for success, from leadership role modelling to managers as coaches
- Evidence of 100M: Measuring the ROI of continuous improvement efforts and benefits
Watch your on-demand session here
