Creating a Culture of Process Excellence in the Public Sector

October 18 - 19, 2022 | Free PEX Network Online Event

Name: PEX Live: Public Sector Operational Excellence 2022
Start: 2022-10-18
End: 2022-10-19

Sponsorship Opportunities

Today's free sessions

09:00 EST

Doubling capacity, building trust & ensuring security: using semi-attended bots to improve processes

Meikle Paschal Jr., USCIS

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10:00 EST

Why you need to develop Key Performance Indicators (KPIs) and how to do it

Oliver Kozak, Formerly European Commission

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11:00 EST

Fireside chat:
The importance of putting citizens' experience at the heart of your process improvement initiatives

Matthew Singh, State of Nebraska

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12:00 EST

Fireside chat:
How to navigate new legal requirements through mentoring and information management

Joshua Phoebus, Commonwealth of Pennsylvania

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Governments work with the largest customer bases in the world: their citizens. Dealing with such a diverse clientele with thousands of differing requirements can create a complicated network of processes that are difficult to standardize, optimize and track.

A new generation of operational excellence methodologies and tools present an opportunity for a more agile form of government, one where public servants have their administrative burden reduced and can instead focus on activities delivering true value to citizens.

With that goal in mind, join us at PEX Live: Operational Excellence in Public Sector to learn about:

Change management in government: mitigating resistance
How taking a hybrid approach of automation and citizen-led solutions can lead to more efficient and effective service delivery
Proving the value of digitization to minimize mundane administrative tasks and allow staff to focus on what matters
Creating a culture of process excellence in government