Business improvement professional Matt Spears has a passion for transforming the way value is created and has improved the work experiences of many employees during a career driven by a pursuit of continuous improvement. As part of his journey, Spears made the transition from operations to knowledge management, leading organizational change at a multibillion-dollar general contracting firm.
Spears now helps companies achieve operational excellence through business process management. He holds a master of business administration degree from Kennesaw State University.
We’ve all poured time and money into achieving operational excellence. But what exactly is it and how can your agency pursue it successfully?
Simply put, operational excellence means executing your business strategy consistently and seamlessly, amplifying your agency’s value proposition, and eliminating inefficiencies.
Join this session to learn: