Creating a Culture of Process Excellence in the Public Sector 

October 18 - 19, 2022 | Free PEX Network Online Event

Matt Spears

Senior solutions engineer Nintex

Business improvement professional Matt Spears has a passion for transforming the way value is created and has improved the work experiences of many employees during a career driven by a pursuit of continuous improvement. As part of his journey, Spears made the transition from operations to knowledge management, leading organizational change at a multibillion-dollar general contracting firm.

Spears now helps companies achieve operational excellence through business process management. He holds a master of business administration degree from Kennesaw State University.

Day One

10:00 AM Why process management is the key to operational excellence

We’ve all poured time and money into achieving operational excellence. But what exactly is it and how can your agency pursue it successfully?

Simply put, operational excellence means executing your business strategy consistently and seamlessly, amplifying your agency’s value proposition, and eliminating inefficiencies.

 

Join this session to learn:

  • What operational excellence means
  • How to remove the confusion surrounding this term
  • How agencies can achieve operational excellence