Matthew Singh is the Director of Operational Excellence and Master Black Belt for the Department of Administrative Services in Nebraska. Over the last 20 years he has previously served in a variety of progressive management roles including sales & service, operations, and supply chain. Before joining The State of Nebraska, Singh worked for Gordmans as a Sr. Process Manager. He is a graduate of University of Nebraska- Lincoln having earned both a bachelor’s of arts in sociology and a master’s of science in leadership. In addition he holds an M.B.A from Doane University. He holds several additional certifications from University of Nebraska-Omaha including: Lean Enterprise, Supply Chain Management and Business Analytics. He is also certified as a Master Black Belt in Six Sigma, Master Black Belt in Lean Six Sigma, Certified Lean Sensei, and holds the Project Management Professional (PMP) credential. Singh is a member of the advisory board of directors for the Nebraska Business Development Center (NBDC) and The Bloc, Inc. He also serves on the University of Nebraska- Omaha advisory board of directors for their Supply Chain Management Programs. He holds the honor of being featured as a key stakeholder in a Harvard case study that is used by Harvard’s executive education program to teach others throughout the world about process improvement.
Singh is involved with his local church in Gretna Nebraska where he lives with his wife Erin and their two children.
Process improvement principles and methodologies solve many typical business pain points: cost reduction and efficiency, for example. When these principles are applied in government, process improvement begins to change people’s lives. Matthew Singh, Director of Operation Excellence & Continuous Improvement at the State of Nebraska, is joining us to explain why putting citizen experience at the heart of your OPEX program is the key to success.
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