Day One l 20th July 2021
Webinar Links

9am EST Fireside chat: Embedding Innovation – Bridging the Digital Divide
Benjamin Maxim, AVP Digital Strategy & Innovation, MSU Federal Credit Union

10am EST The Tesla-Effect:  Applying Lessons from the Automotive Sector to Financial Services
Giovanni Gentile, Managing Director, Automation & Artificial Intelligence, State Street Corporation
Darshan Jain, Senior Director, Banking & Financial Services, Blue Prism

11am EST Co-Bank's business process documentation - the 'before and after'
Alan Hirsch, Vice President, Change Management/Process Management, Co-Bank

12pm EST Fireside Chat: How Financial Institutions Can Improve Employee Engagement to Achieve Exceptional Customer Experience
Khemindra Nadarajah, Senior Solution Architect, ABBYY
Cheryl Chiodi, Solutions Marketing Manager, Financial Services, ABBYY

1pm EST Fireside Chat: A 360 approach to Process Excellence in 2021
Sheila Montney, Former Assistant Vice President, State Farm 

Day Two l 21st July 2021
Webinar Links 

8am EST How Carter Bank & Trust Achieved 3,800% ROI with RPA
Donnie MacColl, Director of Technical Services, EMEA, HelpSystems

9am EST Case Study: The Robotics Journey to Date                                                                                                                               
Tuang Kwang Cheng, Business Management - Outsourcing & Intelligent Automation Lead, Credit Suisse

10am EST Building Smarter Solutions with AI, RPA, and DPA in Financial Services
Paul Hsu, Director of Product Marketing, Nintex

11am EST Digital Transformation For Banking in 2021
Erik Hale, Director of Sales Enablement, Creatio
Nandeesh Madapadi, Enterprise Solution Manager, Creatio

12pm EST Session Fire side Chat:  Revolutionizing Application Development
David Tortorelli, Sales Executive, Low Code and No Code Custom Software, Deloitte in partnership with Outsystems 

1pm EST Case Study: E-2-E Process Optimization by Reducing Manual Intervention
Sachin Kukain, 2nd Vice President, Manager - Process Optimization, Northern Trust Corporation                                           
Rag Ranjan, Sr. Vice President, Northern Trust Corporation 

Enhancing Agility through Intelligent Automation,
Process Efficiency and Change Management 

Operational Excellence is a continuous improvement journey facilitated by a culture and mindset of optimizing an organisation’s people, processes and supporting technology resources. Depending on current strategy and position, however, every company will have different Operational Excellence goals and objectives.

44.3% of organization are utilizing operational excellence methodologies to achieve customer success, which is now a front and center focus of operational excellence programs.

With that in mind, OPEX in Financial Services  2021 will focus on:

• Executing process excellence to enable sustained success and continual alignment to business strategy
• Aligning  OE, EX and CX and balancing ROI
• Overcoming challenges in setting up the RPA capability 
• Implementing digital transformation initiatives to support the automation journey
• Adapting to new advanced technologies and layering AI and ML to optimise back-office operations and workforce productivity