PEX Live: Process Mining 2021

09 - 11 March, 2021 | Free Online Event

Daniel Žák

Lean Six Sigma Head KB Société Générale

Certified Black Belt with 13 years of experience in Lean Six Sigma methodology. Currently, lead and coach a team of process experts within the Lean Six Sigma competence center at KB Société Générale delivering improvements for the whole KB Group. Main responsibilities: Deployment of Lean Six Sigma (LSS) and delivery of process improvement projects focusing on productivity increase, speed up processes, decreasing errors, etc. Lean management and Continuous Improvement culture deployment within Back offices - whiteboards, stand-ups, problem-solving sessions, skills development, and gamification to support CI culture Delivery of training and coaching for Black Belts, Green Belts, and team members from KB departments in the use of Lean Six Sigma tools (DMAIC, KAIZEN, DFSS, etc.). Identification of processes suitable for process automation or Robotic Process Automation

Day Three

10:00 AM UltimateSuite: How KB Société Générale Got the Most out of their Task Mining Solution

Société Générale group member Komerční banka decided to add Task Mining to its process measurement methods and has chosen UltimateSuite as the platform for their task mining initiatives. In this session, discover how the bank’s relationship managers were able to simplify the administrative part of their work, to improve the CX and overall business performance. This initiative allowed the bank to have:

  • Continuous visibility and source of insights into the front-office operations
  • Objective measurement of innovation projects impact on actual processes
  • Accurate time requirement measures of tasks and precise identification of unproductive activities
  • Improvement of bank relationship manager productivity and employee experience