Société Générale group member Komerční banka decided to add Task Mining to its process measurement methods and has chosen UltimateSuite as the platform for their task mining initiatives. In this session, discover how the bank’s relationship managers were able to simplify the administrative part of their work, to improve the CX and overall business performance. This initiative allowed the bank to have:

• Continuous visibility and source of insights into the front-office operations
• Objective measurement of innovation projects impact on actual processes
• Accurate time requirement measures of tasks and precise identification of unproductive activities
• Improvement of bank relationship manager productivity and employee experience