From Discovery to Enhancement: Optimising your Processes to
Unlock Value Across the Entire Organisation
Unlock Value Across the Entire Organisation
14 - 16 September, 2020 | Online Event - Central European Time (CET)
Conference Day One - All Timings in CEST
9:15 am - 9:30 am
WELCOME & CHAIRS OPENING REMARKS
Dr. Lars Reinkemeyer -
Global Process Mining Thought Leader,
Siemens
9:30 am - 10:00 am
OPENING KEYNOTE: THE POWER OF PROCESS MINING TO REMOVE ORGANISATIONAL FRICTION
Prof. Wil van der Aalst -
Chair of Data and Process Science - 'Godfather of Process Mining',
RWTH Aachen University
Professor Wil van der Aalst, known as “the Godfather of Process Mining”, will reflect on the history of Process Mining and recent developments in the field and will explain the significant differences between process variants over different periods. This further enables the identification of best practices and supports the removal of operational friction.
Prof. Wil van der Aalst
Chair of Data and Process Science - 'Godfather of Process Mining'RWTH Aachen University
10:00 am - 10:15 am
Live Q&A with Prof van der Aalst
Prof. Wil van der Aalst -
Chair of Data and Process Science - 'Godfather of Process Mining',
RWTH Aachen University
Prof. Wil van der Aalst
Chair of Data and Process Science - 'Godfather of Process Mining'RWTH Aachen University
10:15 am - 10:45 am
WELCOME TO FRICTIONLESS PROCESSES
Claire Hourigan -
Head of Business Process Management & Process Mining CoE,
BP
Pierre-Frederic Barriere - Process Mining Director, GSK
Miguel Milano - Chief Revenue Officer, Celonis
- Celonis has revolutionised the process mining category: Old Way (Process Mapping) vs. New Way (AI-powered Process Mining)
- Know Sense Act: know how your processes actually run, sense friction points and root causes and act with intelligent automation
- Exclusive case study 1: How BP is using Celonis to drive business transformation
- Exclusive case study 2: GSK’s journey to operational excellence
10:45 am - 11:00 am
Live Q&A with the BP, GSK and Celonis Panel
Claire Hourigan -
Head of Business Process Management & Process Mining CoE,
BP
Pierre-Frederic Barriere - Process Mining Director, GSK
Miguel Milano - Chief Revenue Officer, Celonis
11:00 am - 11:30 am
VIRTUAL EXHIBITION & BREAK
11:30 am - 12:00 pm
ENABLING YOUR OPERATIONS TO REALISE BUSINESS AND CUSTOMER VALUE THROUGH PROCESS INTELLIGENCE AND CONTENT INTELLIGENCE
Vivek Khurana -
Global Automation Service Lead,
Pfizer
Andrew Pery - Process Intelligence Lead, ABBYY
Khemindra Nadarajah - Senior Solution Architect, ABBYY
Maxime Vermeir - Head of Customer Innovation, ABBYY
With access to real-time data about exactly how your processes are currently working and the content that fuels them, Process Intelligence and Content Intelligence empower you to make facts-based decisions where it matters most: customer experience, competitive advantage, visibility, and compliance. This session will help you gain practical insights to how your organisation may:
- Gain visibility to highly dynamic, complex digital process behaviors through end-to-end process visualisation;
- Connect your organisation from customer journey to the operational processes that underpin them;
- Rapidly assess, quantify and accelerate your operations and automation transformation without being a data scientist;
- Reduce enterprise risk exposure by applying content skills and process intelligence to drive transparency, collaboration and automation;
- Monitor process performance in near real time, to assist you in triggering remediation processes; and
- Ensure that your processes work at peak efficiency.
12:00 pm - 12:15 pm
Live Q&A with Vivek Khurana, Andrew Pery, Khemindra Nadarajah and Maxime Vermeir
Vivek Khurana -
Global Automation Service Lead,
Pfizer
Andrew Pery - Process Intelligence Lead, ABBYY
Khemindra Nadarajah - Senior Solution Architect, ABBYY
Maxime Vermeir - Head of Customer Innovation, ABBYY
12:15 pm - 1:00 pm
PANEL DISCUSSION: GETTING STARTED ON THE PROCESS MINING JOURNEY: WHAT ESSENTIAL PRECURSORS ARE NECESSARY TO SET YOURSELF UP FOR SUCCESS?
Dr. Lars Reinkemeyer -
Global Process Mining Thought Leader,
Siemens
Fiona Price - Head of Process, Biffa
Simon Murley - Innovation Design Lead, Analysis & Design, Vodafone Business
Steven Remsen - Manager, Enterprise Process Excellence, Intel Corporation
- Process management methodology and approach – Is it important to understand your current processes before you rely on data to tell you something new?
- Data capture and quality – How can this be realistically assessed and managed to capture accurate insights?
- What process performance metrics and measures should already be in place in the business, and how can process mining add value to these?
1:00 pm - 2:00 pm
LUNCH BREAK AND VIRTUAL EXHIBITION
2:00 pm - 2:30 pm
PROCESS MINING IN ACTION
Dr. Lars Reinkemeyer -
Global Process Mining Thought Leader,
Siemens
Dr Reinkemeyer, from Siemens, and editor of ‘Process Mining in Action’ will talk about the fundamentals of Process Mining and explore how to get started. He will also share:
- Experiences regarding the challenges, pitfalls and failures, as well as Process Mining set in relation to RPA, BPM and DTO (Digital Twin of an Organisation)
- An overview of successful use cases deployed at companies such as Siemens, BMW, and Deutsche Telekom, including key learnings
- An outlook on key trends and the future of Process Mining
2:30 pm - 2:45 pm
Live Q&A with Dr Lars Reinkemeyer
Dr. Lars Reinkemeyer -
Global Process Mining Thought Leader,
Siemens
2:45 pm - 3:15 pm
HOW INTEGRATED PROCESS MINING GUARANTEES MAXIMUM CUSTOMER HAPPINESS
Dr. Julian Krumeich -
Director, Product Management ARIS,
Software AG
Marc Vietor - General Manager ARIS & Alfabet, Software AG
For successful Business Transformation, Process Mining is key. But it’s equally important to consider all fundamentals of Business Transformation at the same time:
- Creating transparency about the status of a company: The home ground of Process Mining
- Joint design and implementation of the company future requires sufficient process management
- Introducing changes from business models to real processes plus tracking employees' adoption rates: The task of process portals and training platforms
This webinar will use a customer example to show how these principles can be covered in ARIS as an integrated enterprise management system. The customer example demonstrates how a governmental happiness authority achieved maximum customer satisfaction and happiness by using integrated process mining.
3:15 pm - 3:30 pm
Live Q&A with Dr. Julian Krumeich and Marc Vietor
Dr. Julian Krumeich -
Director, Product Management ARIS,
Software AG
Marc Vietor - General Manager ARIS & Alfabet, Software AG
3:30 pm - 4:00 pm
VIRTUAL EXHIBITION & BREAK
4:00 pm - 4:30 pm
CREATING AND CONVERTING PROCESS MINING SCALE
Pierre-Frederic Barriere -
Process Mining Director,
GSK
GSK have recently undergone the implementation of Process Mining on 27 of their key business processes, which has kept the tech side of the organisation very busy in terms of leveraging and deploying as many of those processes as possible. Pierre-Frederic Barriere, GSK’s Process Mining Director, will discuss:
- How they converted the data models into a living and breathing continuous improvement programme
- What processes, such as P2P, O2C, and in the customer service area, leveraged use cases from Process Mining in terms of driving their own transformation, and put the onus on automation cases that will help transform the organisation?
- What key learnings arose around creating scale and converting that scale to a valid delivery programme?
- GSK’s Deployment best practices (Agile WoWs, Involvement across tower and functions) and their Insight to Value engagement process (Value focus and Value generation methodology) will also be highlighted
