From Discovery to Enhancement: Optimising your Processes to
Unlock Value Across the Entire Organisation
Unlock Value Across the Entire Organisation
14 - 16 September, 2020 | Online Event - Central European Time (CET)
Simon Murley
Innovation Design Lead, Analysis & Design Vodafone Business
Simon has been with Vodafone since 2015 having moved into a variety of different roles within Business IT, Group. With a background spanning 23 years, he has experience primarily in and around sales, operational and analytical roles working with senior stakeholders on strategic projects. As Innovation Design Lead, within Analysis and Design, Simon is responsible for obtaining buy in and funding to bring ideas to life.
Working for companies such as Hewlett Packard, Centrica and now Vodafone, Simon has a passion for understanding ways in which to improve customer experience. So, in 2019, he undertook a study in process management leading to a Process Mining pilot being created working with a variety of teams across both UK and Group entities. Building on a love for all things “process” and being a Super User of Software AG’s ARIS Process Modelling application, Simon created a team of 5 people to collect comprehensive evidence and analysis to understand which Process Mining tool could be used across the business for AGILE projects.
In Simon’s spare time, he is a father to two children, Seb 3 and Faye 7, has been married for 11 years and lives in Wiltshire. His hobbies include Formula 1, playing Golf badly and spending time with friends and family.
Conference Day One - All Timings in CEST
12:15 PM PANEL DISCUSSION: GETTING STARTED ON THE PROCESS MINING JOURNEY: WHAT ESSENTIAL PRECURSORS ARE NECESSARY TO SET YOURSELF UP FOR SUCCESS?
- Process management methodology and approach – Is it important to understand your current processes before you rely on data to tell you something new?
- Data capture and quality – How can this be realistically assessed and managed to capture accurate insights?
- What process performance metrics and measures should already be in place in the business, and how can process mining add value to these?
Conference Day Two - All Timings in CEST
2:15 PM PROCESS MINING: TRANSITIONING FROM WHAT YOU SHOULD KNOW TO WHAT YOU ACTUALLY KNOW
Many organisations currently utilise various different BPM tools that organise and define thousands of process designs, however, to what extent can process mining improve on current tools? Simon Murley from Vodafone Business Transformation will discuss:
- Vodafone’s approach and lessons learned from Process Mining
- What the real implications are when you convert those operational processes from an understanding of what should happen, to what is actually happening
- Strategies for mapping the data to their benchmarked standard processes and what the future holds for them
2:45 PM LIVE Q&A with Simon Murley
Check out the incredible speaker line-up to see who will be joining Simon.
Download The Latest AgendaIn Partnership With :
QUESTIONS?
Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk
©2024 IQPC. All rights reserved.
