From Discovery to Enhancement: Optimising your Processes to
Unlock Value Across the Entire Organisation

14 - 16 September, 2020 | Online Event - Central European Time (CET)

Sudhendu Rai

Head of Data Driven Process Optimization, Investments AIG

Dr. Sudhendu Rai is the Head of Data-Driven Process Optimization within AIG’s Investments organization. He is responsible for development and deployment of process improvement solutions within the AIG service business and operations. His work leverages data science and operations research methods such as data wrangling, descriptive and predictive analytics, process-mining, simulation optimization and robotic process automation.

Prior to joining AIG, he was a Research Fellow at PARC and Xerox. In this role, he created a simulation-based print production operational framework called LDP Lean Document Production and led a team that developed the algorithms and software toolkit to support the firm’s offerings as well as a training curriculum to train Xerox consultants. Implementation of LDP in more than 100 service operations led to a $200M positive impact on profit across the Xerox value chain. This work was recognized with the following leading professional awards: the INFORMS Franz Edelman finalist and first place at the IIE Lean best practice award competition. Dr. Rai has advised senior executives, decision-makers and head of operations and Fortune 500 companies to develop process innovation and business transformation solutions.

Dr. Rai received his Ph.D. from MIT. He holds 75 patents and has published in 45 technical publications in various areas of services and technology.

Conference Day Two - All Timings in CEST

12:30 PM PANEL DISCUSSION: SUPPORTING DIGITAL TRANSFORMATION BY LINKING STRATEGY TO OPERATIONS

For organisations dealing with large and complex operations and supply chains in the digital era, getting visibility on process performance is only the first step. By tapping into the vast data available and understanding the bigger picture, Process Mining can deliver operational insights that can champion strategic initiatives, such as the digital transformation of an organisation. This panel will explore:

What visibility, analysis and understanding can Process Mining create around business operating models
How it affects all end users of an organisation, who will ultimately have insight into how they are performing and what could be improved
What are the implications of Process Mining working from the single-process level, right up to an organisational, end-to-end level?

Check out the incredible speaker line-up to see who will be joining Sudhendu.

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