Day Two

9:30 am - 10:00 am EST Transforming the Future of Process Intelligence with AI And Other Smart Technologies

Advancements in technologies, such as artificial intelligence, machine learning, and large language models together with process mining are revolutionizing process intelligence, unlocking faster, smarter, and more intuitive capabilities.

Join us to explore how emerging AI technologies are reshaping the landscape of process intelligence for the future, including how:

  • AI advancements enable generative and predictive capabilities, identifying opportunities and potential issues before they arise
  • LLMs will not only analyze processes but also propose solutions to optimize efficiency and value
  • Ongoing advancements in AI and ML ensure process intelligence tools will deliver continual improvement, such as greater savings, efficiency, and innovation over time.

10:00 am - 10:30 am EST Unlocking Operational Excellence with Task Mining

Task mining is changing how organizations understand and optimize their workflows by capturing insights into employee tasks and activities. By enabling task-mining, employees are able to see detailed process insights and boost productivity with data-driven optimization. Join this session to learn how task mining complements process mining and enables organizations to achieve unparalleled operational excellence.

You will understand how to:

  • Analyze user interactions with applications, providing a clear view of bottlenecks and inefficiencies in daily tasks
  • Identify repetitive, time-consuming activities to prioritize automation and streamline workflows for enhanced efficiency
  • Leverage task-level insights to inform strategic decisions, improve resource allocation, and drive measurable business outcomes.

10:30 am - 11:00 am EST PANEL DISCUSSION: Practical Aspects of Implementing Process Mining Projects: Challenges and Solutions

Anna Alechno - Intelligent Automation Lead Global IT GBS, Japan Tobacco International
Michelle Fremuth - Director of Operational Excellence, Coursera

Process mining is a powerful tool for continuous improvement, but successful implementation requires addressing key challenges and aligning strategies effectively. Process fragmentation and insufficient data quality could cause sufficient technical barriers for leaders implementing process mining projects. Join this session to explore strategies for avoiding common pitfalls and achieving impactful process mining results.


In this session, our panel of experts will address:

  • Fragmented, non-standardized processes across regions or countries that can hinder automation and limit scalability, reducing the benefits of process mining
  • Ensuring IT and business strategies are aligned to integrate tools effectively and maintain focus on specific, achievable goals
  • Critical issues like poor data quality and complex implementation to bridge the gap between vendor promises and real-world challenges.
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Anna Alechno

Intelligent Automation Lead Global IT GBS
Japan Tobacco International

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Michelle Fremuth

Director of Operational Excellence
Coursera