Traditional process mining reveals system-level issues but misses the key human actions that make a business process inefficient. Task mining fills this gap by capturing the full end-to-end workflow across all desktop applications — including click-level actions, complex tasks, and decision points — to deliver actionable insights on how to optimize processes and diagnose the root cause of inefficiencies.

Unlike traditional approaches, AI-powered task mining automatically identifies improvement opportunities within a couple of weeks — without the need to prepare data, implement on-premise solutions, or hire additional consultants. This enables organizations to boost workforce productivity, deploy automation faster, and continuously optimize processes for smarter, more efficient growth.

Sharing insights from a recent finance transformation initiative at Merck, this session will demonstrate how their Global Business Services team used task mining to reclaim thousands of team hours and identify high-impact opportunities for automation and GenAI. Discover how task mining empowers transformation leaders to unlock the next level of operational excellence. 

Key take-aways in this session:

• Go Beyond System Logs: Learn why system-level insights fall short in fully capturing work processes and how task mining reveals critical inefficiencies missed by process mining.
• Get End-to-End Visibility: Discover how task mining uses AI to capture the entire process by mapping every interaction between users and their computers, across all systems and applications.
• Deliver Quick Wins: Learn how actionable insights are identified after just two weeks of capturing your team’s work — without complex data preparation or costly consultants.
• Expedite Automation: See how task mining accelerates intelligent automation and AI deployment for rapid business transformation.
• Drive Continuous Optimization: Explore strategies for sustained process improvement and workforce productivity through ongoing task monitoring.