Participants of the Certified Process Professional Master online training course will learn a customer centric approach to manage processes that you can either use brand new, or integrate (and significantly improve) your existing methods such as Lean Six Sigma, Business Process Management / Re-engineering and Customer Experience Management.
You'll leave with a different approach to analyzing and executing process so that you can release significant costs, improve service dramatically and grow revenues. Simultaneously, within days.
You'll participate in a fantastic hands-on experience during this globally acclaimed, live and interactive online program that gives you access to over 50 new tools and techniques within the customer centric approach - the CEMMethod®. The trainings innovative experiential learning system will allow you to work alone or with your colleagues to uncover dramatic improvements within minutes.
Course Start Date: Spring 2022, TBC
Course Length: Four days, with five hours training per day
Course Price: $3,945
PEX Network's lead coach, Steve Towers, is an experienced business transformation leader with over 40 years of success in driving and achieving organizational goals in both the private and public sectors in various key 'C' leadership and top-level consulting positions. Recognized across industries including BPM, EA, CX, & LSS.
An inspirational speaker with Amazon Number One Best-selling books, Steve previously worked for Citibank, leading restructuring and business transformation programs in the US, EMEA, and APAC.
How to drastically improve a process/ product and innovate using the Customer Experience Innovation method.
How to ensure that processes are aligned to business and customer outcomes
Why technology should be driven by experience design, and how to determine system capability requirements from the Process Performance Landscape.
The method for rapid current state process mapping, and performing the key process diagnostics for customer centric improvement.
An understanding of the key concepts of customer centricity and the history of Business Process Management as we understand the links between process and Customer Experience
9,000+
executives trained
3,400+
companies participated
26
years of training experience
132
countries (the training has been delivered to)
50+
Industries (the training has been delivered to)
The Certified Process Professional Master Course is an accredited training program, accredited by the Process Management Institute.
We can provide customizable courses that are industry and regional specific to meet your needs. Simply get in touch for a quote, and provide us the details of what specific customizations you would be looking for.