Complex organizations have complex problems - especially when they introduce new ideas and automation projects.
Rob Phillips joins us and shares how his previous experience has given him an insight into solving automation problems at Canadian Tire. Rob says not all issues have a technology solution, and that being brave enough to venture into the unknown is crucial to problem solving.
"I think there's an overall bias that people have towards the unknown, right? They worry and they discount or they ... There's a risk factor of the unknown. So, the more that somebody can be involved in identifying what the problem is, they're coming to the table saying, "Hey, I know there's something here that needs to get fixed." Then we can work together with them to try, and propose solutions. "