Order management (OM) refers to all the processes involved in ensuring the right order reaches the right customer at the right time. Effective management of the customer order lifecycle is critical to an organization’s ability to generate revenue, maintain operational efficiency and nurture strong customer relationships.
Order management key performance indicators (KPIs) are essential for keeping track of incoming orders, sticking to delivery commitments and ensuring accountability across multiple teams and departments. Scrutinizing certain metrics not only shines a light on operational trends but also yields broader insights that impact profitability and strategic business decisions.
Download this whitepaper to learn the eight order management KPIs worth measuring to deliver the most bang for your buck. You’ll also gain expert insight into how artificial intelligence (AI), machine learning and other strategic technologies not only facilitate visibility into these KPIs but help you improve them over time.
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