The latest news in process intelligence and process mining including research, appointments, software developments and partnerships.
This week features:
- Forrester assesses the process intelligence software landscape
- Process mining market set for strong growth
- Smurfit Westrock optimizes inventory management with process intelligence
- Process mining is possible without “perfect data”
- Infor offers process mining in CloudSuite ERP
Forrester assesses the process intelligence software landscape
Analyst giant Forrester published The Process Intelligence Software Landscape, Q2 2025 report, assessing the current process intelligence ecosystem and assessing 21 vendors operating in the space.
Authored by principal analyst Bernhard Schaffrik, the report outlines how process intelligence helps to break down organizational silos, improves operational performance and fuels artificial intelligence (AI) driven automation by anchoring decisions in real-time, end-to-end process visibility.
The report is designed to help leaders of operations, transformation and automation understand the value they can expect from a process intelligence software vendors, demonstrate how vendors differ and investigate options based on size and market focus.
Learn more about the power of process intelligence by downloading PEX Network’s industry report
Process mining market set for strong growth
The process mining market is set for a strong growth phase over the next five years, according to new analysis from QKS Group. The market is expected to grow at a compound annual growth rate of 22.15 percent through 2030, with process mining emerging as a strategic imperative and foundational capability within digital operating models, the intelligence and advisory firm stated.
From banking, manufacturing and insurance to telecom, healthcare and the public sector, organizations across the spectrum are embedding AI-powered process mining into their operational architecture to drive agility, elevate governance, monitor real-time performance and enable precise, data-driven decision-making, QKS Group said.
“Process mining is no longer just a diagnostic add-on – it has become a core discipline that connects enterprise systems with operational reality,” commented Pranjal Singh, principal industry analyst. “With embedded AI, predictive modelling and digital twin capabilities, modern process mining platforms are evolving into operational command centers, enabling enterprises to shift from reactive problem-solving to proactive, data-driven optimization across the entire process improvement lifecycle.”
Key market insights from QKS Group’s report include:
- Global and regional market analysis
- Competitive benchmarking
- Industry adoption trends
- AI-driven disruption
The report covers key industry players including ABBYY, Appian, Apromore, ARIS, Celonis, IBM, iGrafx, Microsoft, Pegasystems, ProcessMaker, QAD, SAP Signavio and UiPath.
Watch Tony Benedict, president of the Association of BPM Professionals International, discuss breaking down silos in process management
Smurfit Westrock optimizes inventory management with process intelligence
Smurfit Westrock, a leading sustainable packaging company, has successfully leveraged AI-driven process intelligence to optimize inventory management in just two months. The copilot is a prime example of how process intelligence empowers AI to deliver tangible business impact.
Smurfit Westrock faced challenges in mastering data inconsistencies, such as duplicate materials, language inconsistencies and synonym-based descriptions which resulted in unnecessary inventory buildup, procurement inefficiencies and higher costs. Using the Celonis Process Intelligence Graph and large language model (LLM)-based analysis, Smurfit Westrock was able to harmonize its master data, creating a foundation for AI-driven inventory management.
Within just two months, Smurfit Westrock identified that many purchase orders were raised for spare parts that were already in stock. Additionally, a significant amount of spare parts had remained unused for over eight years.
“In August 2024, when one of our European plants had a breakdown, the supplier quoted us a significant delay for the supply of a replacement part,” said Brian Dodson, business process improvement manager at Smurfit Westrock. “With Celonis, we were able to find a plant in the region with the needed part and schedule a transfer order in under a day. This enables us to unlock new levels of efficiency, deliver enhanced value to our maintenance teams and drive sustainability.”
Process mining is possible without “perfect data”
Despite data’s importance in the process mining process, organizations do not need “perfect data” to begin a process mining project, according to expert Anne Rozinat. “You only need to be diligent in properly evaluating the data quality, so that you know which parts of the data you can rely on and which not,” she said in an interview published in the Business & Information Systems Engineering journal.
Even from imperfect data, businesses can an often learn a lot from process mining, Rozinat added. “Waiting for high-quality and representative event data should not be an excuse to not get started! Therefore, it is better that you start with the data that you have: any insights into data quality problems are the first valuable result of your process mining project.”
Organizations should have a checklist for finding data quality problems that are common in process mining data. “Even more important than following the checklist is to make sure you perform a data validation session with a domain expert. The goal of the data validation session is not yet to analyze the process; the goal is just to get a sense of how good the data is and where it might have problems.”
Join us at All Access: Business Process Management 2025 to learn how to identify and improve key processes
Infor offers process mining in CloudSuite ERP
Infor released new capabilities in CloudSuite ERP to enable customers to derive value from business processes. With Infor Process Mining, customers can diagnose process insights within the Infor CloudSuite to drill down into operational processes, identify non-conforming variants that diverge from standard process models and identify critical bottlenecks, providing insights on areas to improve, according to a press release.
“The Infor Velocity Suite delivers rapid time to value for our customers across finance, operations, inventory management, quality control and more,” said Kevin Samuelson, CEO of Infor. “Velocity Suite provides customers with a simple and seamless way to diagnose, automate and optimize processes while leveraging the most advanced innovations targeting key value drivers for their business.”
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