Today’s consumer expects products and services to be extremely personalized and offered based on their current context. The abundance of choice and ease of access has meant that brand loyalty is on the decline, with customers choosing companies that provide the best experience and price-performance.
Automation Singularity refers to a highly customer-centric and agile oriented state of constant improvement and optimization through the future workforce, opening up an expanded horizon of possibilities. Human specialists drive customer orientation using their creativity and empathy and are complemented by digital workers with extreme productivity and consistency.
Download this whitepaper from EdgeVerve to learn:
- How to sketch end-to-end customer journeys and develop an automation strategy that impacts key touchpoints in that journey
- Why a seamless interaction between the human and digital workforce will need to be front-and-center of every intelligent automation strategy
- How RPA will continuously evolve to become a critical part of enterprise business strategy along with other integration technologies