PEX Network has officially opened its registration for the Certified Process Professional Master online training course. Participants will learn a customer-centric approach to manage processes, the CEMMethod®.
The accredited training provides a different approach to analyzing and executing processes so that you can release significant costs, improve service dramatically and grow revenues.
The course has been designed for key change enablers such as business analysts, process analysts/engineers, project managers, change managers and operational managers and no previous qualifications are required.
The live training will be provided by head coach Steve Towers with limited numbers available on the interactive course to maintain the quality of training. The course runs for four days, starting November 2021 at 8am ET / 1pm GMT / 2pm CET.
AGENDA AT A GLANCE:
- Day 1: Introduction to customer centricity for process professionals
- Day 2: A process approach for customer experience design techniques
- Day 3: How to drastically improve a process and innovate using the customer experience innovation method
- Day 4am: Process performance management
- Day 4pm: Digital capability
The cost per person to attend will be US$3,995 with team discounts available on request. To find out more and request the in-depth training agenda PDF, contact training@pexnetwork.com.