Unstructured data could be considered a roadblock to successful digital transformation. Automation is ubiquitous in modern organizations, by relieving employees from time-consuming, repetitive tasks and increasing the value of their productivity. However, it typically falls short when organizations try to automate complex activities that can have a significant impact on customer experience processes.
As most customer interactions involve communications that contain unstructured content such as documents, emails, chat messages and correspondence, it is important that organizations understand how to effectively automate document-centric business processes.
Download this white paper to discover:
- The key to fully automating content-centric processes.
- How to enable automation platforms to make human-like decisions.
- Which processes to automate in order to achieve immediate impact on business results.