AI
Artificial intelligence (AI) encompasses a range of techniques including machine learning, natural language processing, data analytics and automation, to help streamline workflows, improve decision-making and boost overall efficiency.
AI is used to analyze and understand complex datasets, identify patterns and make predictions. This enables businesses to make data-driven decisions, identify areas for improvement and enhance the effectiveness of their processes. It also plays a pivotal role in operational excellence by offering real-time insights, minimizing errors and increasing the speed of decision-making.
By integrating AI technologies into their operations, organizations can achieve a competitive edge, adapting to changing market dynamics and positioning themselves for sustained success. Check out our resources to find out how AI can empower your business to leverage data-driven insights and enhance overall efficiency.
Appian honors firms driving process excellence in APAC
October 14 by Michael Hill
Appian announced the recipients of its 2025 Asia-Pacific and Japan (APJ) Partner Awards, recognizing firms driving process excellence across five categories
Definitions of business transformation vary widely across organizations
October 13 by Michael Hill
The complex, fast-evolving business transformation discipline continues to span diverge stages and touchpoints both general and unique to organizations
Reimagining process excellence in banking: Integrating Lean Six Sigma & AI in a new era of continuous improvement
October 13 by Sudeshna Banerjee
Together, Lean Six Sigma and AI create a continuous improvement ecosystem that is both data-driven and self-learning
Salesforce to acquire process intelligence firm Apromore
October 10 by Michael Hill
Salesforce has signed a definitive agreement to acquire process intelligence vendor Apromore
NBA China nets new digital partnership with Alibaba Cloud
October 10 by Michael Hill
NBA China is collaborating with Alibaba Cloud to reimagine fan engagement processes
Glovo optimizes cash flow & increases productivity with Celonis process intelligence & AI
October 09 by Michael Hill
Global tech platform Glovo has transformed accounts payable (AP) and accounts receivable (AR) processes with process intelligence and AI from Celonis
The great misalignment in business transformation
October 09 by Dr Terryel Hu, Ph.D
Explore the increasing mismatch between the roles being created and the business problems companies need solved
Business transformation in APAC: Trends, challenges & opportunities
October 09 by Michael Hill
Explore the evolving business transformation landscape in the Asia-Pacific (APAC) region
Budget pressures emerge as primary obstacle to business transformation
October 08 by Michael Hill
Cost and budget limitations are the biggest business transformation challenges facing organizations in the coming year, according to the PEX Report 2025/26
CMG Financial streamlines critical workflows with generative AI process automation
October 07 by Michael Hill
Leading US mortgage lender CMG Financial is optimizing critical workflows with generative AI process automation from Fisent Technologies
RPA versus hyperautomation: Understanding accuracy (performance) benchmarks in practice
October 07 by Dr Khwaja Moinuddin
Explore the difference between robotic process automation (RPA) and hyperautomation and understand key accuracy (performance) benchmarks in practice
BPX launches new business process management (BPM) services to boost digital transformation
October 07 by Michael Hill
Business Process Xperts (BPX) has launched an expanded suite of BPM services to assist organizations in accelerating digital transformation
