Change Management
Change management is the structured approach and set of processes deployed to ensure that the transition of an organization — whether this is a change to processes, systems, organizational structure, or cultural elements — is implemented smoothly and effectively.
The goal of change management is to help individuals and teams within a company embrace and adapt to changes in a way that minimizes resistance, maximizes benefits, and ensures that the desired outcomes are achieved.
Change management can apply to technology implementations, organizational restructuring, mergers and acquisitions, and cultural transformations among other scenarios. Read on to find out how to effectively manage change and increase the likelihood of a successful outcome.
3 innovative change management frameworks for digital transformation
April 08 by Nikhil Pal
When businesses embrace artificial intelligence, robotic process automation and other digital technologies, they need a new change management model
The future of OPEX: How digital transformation is changing process improvement
March 17 by Nikhil Pal
AI, the internet of things and robotic process automation are reshaping how businesses approach operational excellence
DOGE deploys custom chatbot to automate federal tasks
March 11 by Michael Hill
The Department of Government Efficiency (DOGE) has reportedly rolled out a custom chatbot to 1,500 federal workers to automate tasks
From AI excitement to alignment: Making digital adoption work
March 11 by Terryel Hu, Ph.D
Digital adoption cannot be sustained by hype. Any new digital technology, AI or not, should align with the current capabilities of your organization
Skills & talent shortages hinder business transformation
March 04 by Michael Hill
Talent and skills shortages have been cited as the biggest barrier to business transformation
The jargon trap: When continuous improvement becomes a buzzword bonanza
March 03 by Khwaja Moinuddin
Too many organizations chase the latest jargon without addressing the fundamental issues preventing true continuous improvement from taking hold
Aston Martin Aramco accelerates digital transformation ahead of 2025 F1 season
February 21 by Michael Hill
Aston Martin Aramco elevates partnership with ServiceNow to drive innovation and enhance operations ahead of the upcoming Formula 1 season
Leading change: 3 key trends from OPEX Week 2025
February 19 by Amelia Brand
Discover top OPEX Week 2025 trends: Strategy, AI and leadership insights for lasting business transformation
Levi Strauss overhauls leadership to drive OPEX & transformation
February 14 by Michael Hill
Denim retail giant Levi Strauss made a series of leadership team changes to inspire OPEX and business transformation
Building a business case framework for digital transformation
February 12 by Anna Fel
Explore the critical steps for building a compelling digital transformation business value case
EU bans high-risk AI systems as AI Act enforcement begins
February 07 by Michael Hill
The first rules of the EU Artificial Intelligence Act are now in force, requiring companies to be more transparent about how they create and use AI technology
Cornershop: A journey from customer delight to operational efficiency
January 21 by Diego Borquez
While standardization can streamline processes and reduce costs, it may erode the unique aspects of a service that drive loyalty and satisfaction
