Process Mining & Process Intelligence
Process mining is a data-driven approach that involves the discovery, monitoring and improvement of business processes based on the analysis of event logs and data generated during the execution of these processes. It provides insights into how processes are actually performed; uncovering patterns, bottlenecks and inefficiencies.
The goal of process mining is to enhance understanding, transparency and optimization of organizational processes. It is particularly valuable in complex organizations where processes involve numerous interconnected steps, and the real execution may deviate from documented procedures.
Process mining is commonly used in industries such as manufacturing, healthcare, finance and logistics to streamline operations and enhance overall performance. Advice and solutions for process mining can be found in the resources below.
Process intelligence is data that has been systematically collected to analyze the individual steps within a business process or operational workflow. Process intelligence exceeds process mining by building on the visibility it provides to connect processes, teams and technologies together – using data to create a digital twin of end-to-end processes.
It can autonomously highlight sources of inefficiency and customer friction, utilizing specialized process improvement knowledge to recommend changes and interventions to optimize end-to-end processes.
Forrester evaluates 21 process intelligence vendors
April 14 by Michael Hill
Forrester publishes The Process Intelligence Software Landscape, Q2 2025 report, assessing the current process intelligence ecosystem and assessing 21 vendors
Celonis brings process intelligence to Microsoft Fabric
April 07 by Michael Hill
Appian’s case against Pegasystems takes a new twist while process mining is identified as a contributor to continuous improvement in robotic process automation
Process is eating the world!
March 27 by Jon Knisley
Process intelligence is emerging as the indispensable bridge between business and AI
How Merck uses task mining to uncover inefficiencies & automation opportunities
March 26 by Michael Hill
Merck’s Steve Carpenter explores how the science and technology company uses task mining to drive business value
The Great Recalibration: How enterprises are redefining success with process mining & intelligence
March 26 by Marlon Dumas
Process mining and process intelligence provide the tools to optimize operations, enhance decision-making and drive success
Process mining enhances tunnel construction
March 24 by Michael Hill
KPMG hosts Process Mining Forum 2025 and Women in Process Mining celebrates female innovators and change makers
How ‘smart’ is process intelligence?
March 24 by Michael Hill
Learn why process intelligence is becoming a key component of process excellence
Celonis sues SAP over market exploitation & “egregious conduct”
March 17 by Michael Hill
Celonis accuses SAP of engaging in increasingly egregious conduct, targeting customers to coerce them into using SAP Signavio
ARIS partners with ProcessMaker to launch new task mining product
March 17 by Michael Hill
Finlays invests in process intelligence to drive operational efficiency and Wil van der Aalst explains object-centric process mining
Object-centric process mining explained by Wil van der Aalst
March 14 by Michael Hill
Object-centric process mining is an emerging branch of process mining that offers increased visibility of business processes
6 takeaways from Deloitte’s Global Process Mining Survey 2025
March 13 by Michael Hill
Read 6 key takeaways from the Deloitte Global Process Mining Survey 2025
What is process intelligence? The PEX Network guide
May 15 by Process Excellence Network
Understand the core mechanics of process intelligence and its role in modern process excellence
