BPM
Business process management (BPM) is a systematic approach that organizations use to manage, improve and optimize their business processes.
Business processes are a series of activities and tasks that are designed to achieve a specific organizational goal, including analyzing, modeling, designing, implementing, monitoring and continually optimizing these processes to enhance efficiency, effectiveness and overall performance. By adopting these principles, organizations aim to achieve operational excellence, enhance customer satisfaction and stay competitive in a dynamic business landscape.
Learn how to set performance metrics and improve your business processes with the resources in this section.
Is over-automation driving your customers away?
December 20 by Montserrat Salvador Salamanca
A real-life tale of customer service chaos as automation goes awry
6 process intelligence trends to watch in 2025
December 19 by Jon Knisley
Here are six process intelligence trends every business leader, data analyst and tech enthusiast should be watching closely
Avelo leads US airlines in OPEX & experts ask if BPM can prevent burnout
December 13 by Michael Hill
Avelo Airlines is leading the US carrier industry in operational reliability heading into the busy December holiday travel season
NHS England enhances BPM with data analytics
October 08 by Michael Hill
James Friend, director of digital strategy at NHS England – London Region, discusses the crucial role data plays in process management
Are Peter Drucker’s principles still relevant?
November 19 by Francesca Di Meglio
Discover the Peter Drucker impact on process excellence and business process management (BPM)
UFC enhances fight analysis with AI, OpenAI teases AI agent & Bank of England scraps operational resilience rules
November 15 by Michael Hill
OpenAI is reportedly set to release a new AI agent to transform productivity and task management
BPM in an AI-first era: Start now, think big, go fast
October 28 by Jon Knisley
AI-enabled process technologies are steering businesses towards highly streamlined and efficient operations
AI in BPM: 10 things to know
October 16 by Michael Hill
Learn 10 things business leaders should know about AI-enabled BPM in 2024
Disrupt or be disrupted: Expanding beyond process automation to job automation
September 27 by PEX Network
Watch this video on business process management to learn about expanding beyond process automation to job automation.
Next generation process management: Unlocking business transformation with process intelligence
September 27 by PEX Network
Watch this video to gain insight about leveraging process intelligence when undertaking business transformation projects.
Navigating the new wave of automation: A framework for the future of AI-led automation and consolidated orchestration technologies
September 27 by PEX Network
Watch this video to learn about how artificial intelligence (AI) is impacting automation and orchestration technologies.
PANEL: Leading the charge in BPM: PEX Network’s flagship report 2025
September 27 by PEX Network
Gain insight into the findings in PEX Network's annual report on process excellence trends, including business process management and change management.
