Articles
PEX Network offers expert insights, practical tips and information on the latest trends on all things process excellence. Keep up-to-date on key themes and the latest technologies, including change management, business process management, intelligent automation and data tools.
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Making agentic automation more reliable and robust
January 23 by Dr Marlene Wolfgruber
By merging intelligent document processing with agentic automation, businesses can maintain reliability while giving AI decision-making power
Cornershop: A journey from customer delight to operational efficiency
January 21 by Diego Borquez
While standardization can streamline processes and reduce costs, it may erode the unique aspects of a service that drive loyalty and satisfaction
Achieving OPEX through advanced construction technology
January 14 by Tom Schwarzweller
How state-of-the-art construction tools help improve efficiency, streamline workflows and enable better decision-making to achieve OPEX
Making the most of your process experts
January 07 by Bree Barsanti
As your business plunges into the promise of 2025, consider how you’re making the best use of the people in your organization
AI’s transformative role in logistics operations
December 31 by Erick Martins
The implementation of AI in logistics represents the next crucial step in the automation and optimization of processes
5 free process mapping training courses for business leaders
December 24 by Michael Hill
Process mapping can drive efficiency and support enhanced business process management (BPM)
Is over-automation driving your customers away?
December 20 by Montserrat Salvador Salamanca
A real-life tale of customer service chaos as automation goes awry
From data to decisions: Cultivating trust in organizational data
December 19 by Abhishek Soni
Building trust in data involves developing robust data management capabilities like data quality, data security and data governance
6 process intelligence trends to watch in 2025
December 19 by Jon Knisley
Here are six process intelligence trends every business leader, data analyst and tech enthusiast should be watching closely
Navigating change: A multicultural perspective on leadership & adaptation
December 17 by Diego Borquez
Change isn’t inherently good or bad – it’s shaped by how well it aligns with our values, expectations and circumstances
Top 10 process excellence articles of 2024
December 12 by Michael Hill
AI, operational excellence, change management and low-code among the hottest topics of 2024
When flatter isn’t better: The hidden cost of collaborative demand
December 12 by Michael Arena
How to unlock the speed and agility of flatter structures while preserving efficiency, engagement and well-being
