OPEX
Operational excellence (OPEX) is a business management philosophy that aims to make an organization's processes more efficient. Its ultimate goal is to ensure customers' expectations are met while the company's operations are continually improving, at the same time minimizing waste and costs.
The purpose of achieving operational excellence is for a business to operate as efficiently as possible, with full visibility across departments and a company culture that supports continuous improvement and process changes.
Operational excellence is often associated with productivity, customer satisfaction, employee engagement and overall business performance. Check out the resources below for insights and examples of operational excellence.
Are Peter Drucker’s principles still relevant?
November 19 by Francesca Di Meglio
Discover the Peter Drucker impact on process excellence and business process management (BPM)
Latin America’s contrasts are OPEX opportunities
November 14 by Diego Borquez
Latin America’s mix of resources, inequality and political/geographical challenges creates a landscape where adaptability, resilience and creativity thrive
Championing intelligent tech with EA and BPM for innovation
November 15 by PEX Network
Watch this video to learn about how to apply intelligent technology for business process management
Unlocking the power of AI: Integrating data management for enhanced enterprise strategies
November 15 by PEX Network
Watch this video to understand how integrating data management and artificial intelligence (AI) can impact the business.
AI-powered operations and agentic automation
November 13 by PEX Network
Watch this video on operational excellence to learn about artificial intelligence- or AI-powered operations and agentic automation.
High-volume OPEX through intelligent automation and AI
November 13 by PEX Network
Watch this video to learn about how intelligent automation and artificial intelligence (AI) are impacting operational excellence (OPEX).
OPEX trends for 2025: Managing the revolution
November 13 by PEX Network
Watch this video to understand how to leverage operational excellence, OPEX trends, in 2025.
How to set up a hyperautomation CoE
November 13 by PEX Network
Watch this video to learn about ways to build a hyperautomation center of excellence (CoE).
RegulatingAI to collaborate with President Trump & Shake Shack, Post Office embrace OPEX
November 08 by Amelia Brand
IAG names Dr Ben Dias as chief AI scientist, RegulatingAI seeks collaboration on US AI governance & Waygate Technologies wins Kaizen Award
BMW automates factories & Bradford council to save millions through digital transformation
November 01 by Amelia Brand
This week in process excellence: BMW's smart factories, council savings, AI at ServiceNow and SEI's new AI tool
Achieving OPEX through process management
October 25 by Michael Schank
An OPEX program ensures consistent execution, optimal performance and efficiency across all operations
HSBC goes “agile” in major global operations split
October 25 by Michael Hill
Banking giant HSBC is to divide its global operations into eastern and western markets as part of a major shake-up under new chief executive Georges Elhedery.
