OPEX
Operational excellence (OPEX) is a business management philosophy that aims to make an organization's processes more efficient. Its ultimate goal is to ensure customers' expectations are met while the company's operations are continually improving, at the same time minimizing waste and costs.
The purpose of achieving operational excellence is for a business to operate as efficiently as possible, with full visibility across departments and a company culture that supports continuous improvement and process changes.
Operational excellence is often associated with productivity, customer satisfaction, employee engagement and overall business performance. Check out the resources below for insights and examples of operational excellence.
BMW automates factories & Bradford council to save millions through digital transformation
November 01 by Amelia Brand
This week in process excellence: BMW's smart factories, council savings, AI at ServiceNow and SEI's new AI tool
Achieving OPEX through process management
October 25 by Michael Schank
An OPEX program ensures consistent execution, optimal performance and efficiency across all operations
Generative AI: The new era of OPEX
October 22 by Abhishek Soni
Now is the time to explore the possibilities and harness the power of generative AI
Schools urged to adopt OPEX, CEOs eye AI-driven process automation – PEX Research & Reports News
October 07 by Michael Hill
Schools can boost operational capacity by up to 30 percent using commercial-style OPEX techniques
How AI agents & generative AI redefine operational excellence
September 26 by Michael Hill
Learn why generative AI is not just effecting OPEX, but OPEX is driving AI adoption
Gemba in OPEX and continuous improvement
September 26 by Joseph Varcasia
Business leaders who focus on continuous improvement and operational excellence understand the importance of Gemba
Data quality & governance major AI obstacles, citizen development “pivotal” to digital transformation – PEX Research & Reports News
September 23 by Michael Hill
Businesses fear repercussions of inadequate AI governance
OPEX & business transformation hinge on data analytics
September 23 by Michael Hill
Almost a third of businesses are planning to invest in business intelligence and data analytics
Microsoft hires new COO to drive OPEX, EA CEO lauds GenAI, process mining comes to Oktoberfest – PEX Community News
September 20 by Michael Hill
Microsoft hires a new COO as the tech giant seeks to “raise the bar” on its operational excellence
Change management integral to OPEX & business transformation
September 16 by Michael Hill
Almost half of businesses use change management strategies to aid operational excellence and transformation, PEX Report 2024/25 finds
Starbucks CEO vows to fix slow & inconsistent performance, Arsenal FC kicks off digital transformation, Unilever eyes Gen AI-powered productivity - PEX Community News
September 13 by Michael Hill
Starbucks’ new CEO has pledged to address recent failings by investing in technology to enhance partner and customer experiences
Walmart “100x more productive” with generative AI, IKEA consolidates tech stack for OPEX – PEX Community News
September 06 by Michael Hill
Generative AI helps Walmart deliver major transformation project at speed
