Zoom debuts agentic AI skills & agents for AI Companion

Zoom Communications Inc. unveiled agentic AI Companion capabilities, new Zoom AI Companion skills and AI updates across its platform at Enterprise Connect 2025.

The new releases are the latest step in Zoom’s agentic AI strategy. They are designed to enable users to be more productive and strengthen their relationships with customers with the help of more autonomous AI tools, the firm said.

The AI innovations apply across Zoom’s vast portfolio including Zoom Meetings, Zoom Team Chat, Zoom Docs, Zoom Contact Center and industry solutions.

AI Companion is becoming “truly agentic”

“AI Companion is evolving from a personal assistant to being truly agentic, which signals a major leap forward in how AI can enhance productivity and collaboration at work,” said Smita Hashim, chief product officer at Zoom.

“We’re delivering value for our customers through AI agents and agentic skills that solve real customer problems, helping them connect, collaborate and get more done, all within the Zoom platform our users trust and love.”

Zoom is elevating AI Companion to deliver high-quality results, help users improve productivity and strengthen relationships. 

AI Companion will assist users by executing on their behalf and managing multi-step actions. It will use the knowledge of which agents and skills to tap into using reasoning and memory to make decisions, solve complex problems and learn over time, along with task action and orchestration to execute and complete tasks, Zoom claimed.

Additional new agentic skills include calendar management to help schedule meetings and find a time that works for everyone, clip generation for fast clip creation and writing assistance for advanced document creation.

AI Companion will also extend to specialized agents that power Zoom Business Services. For customer self-service, Zoom Virtual Agent leverages memory and reasoning skills to deliver empathetic and contextual conversations and task action to resolve complex issues from start to finish. With AI Studio, users can effortlessly create and deploy customizable virtual agents (available in beta later this spring). Zoom Revenue Accelerator users will also be able to benefit from a specialized agent for sales in the coming months to help increase revenue through automated insights, personalized outreach and enhanced prospecting.

Join us as All Access: Agentic AI 2025

Meanwhile, a Custom AI Companion add-on will allow organizations to customize AI Companion with AI Studio by tailoring it to address their unique needs and drive efficiency.

Users will also soon be able to interact with third-party agents such as ServiceNow AI Agents and create their own custom agents with specific skill sets to address unique needs, such as streamlining sales RFPs or IT and HR service requests, Zoom stated. AI Companion will know when to work with third-party and custom agents to take action and complete tasks.

“We’ve been using Zoom AI Companion since it became available, and I’ve seen firsthand how it has transformed our academic and administrative operations,” commented Steven Carroll, chief information officer (CIO) at Saint Leo University. “This technology isn’t just about efficiency; it allows our employees to spend less time on manual tasks and more time on meaningful collaboration, and focus on what matters most: supporting our students’ educational journey.”

Watch Andreas Welsch, author of the AI Leadership Handbook, discuss the future of agentic AI

Zoom previews industry-specific solutions

Zoom also previewed several new industry-specific solutions that are due for release this year.

• Zoom Workplace for Frontline, expected to launch in April, is an AI Companion-based mobile solution that gives frontline workers the on-shift communications and work management tools needed to be more connected and efficient in their daily tasks.
• Zoom Workplace for Clinicians, expected to launch at the end of March, is designed to streamline clinical workflows. It enables doctors, nurses and practitioners to dedicate more time to patient care and engagement rather than spending valuable time on documentation and administrative tasks.
• Zoom Workplace for Education will provide AI Companion-generated lecture summaries with supporting material that teachers can use to generate assignments and students can use to create study materials (expected to be available in May).
• The Zoom hardware certification program is expanding solutions to support industry verticals, beginning in April. For education customers, Zoom will add select document cameras, which are intended to capture documents or objects on a table that can be shared in a Zoom virtual meeting or class, to its certified hardware portfolio. For healthcare customers, Zoom will certify select cameras for use in patient rooms, enabling remote observation of patients.

All Access: Business Transformation 2025

Don’t miss this opportunity to connect with your peers, gain exclusive insights, and future-proof your business. Join us at All Access: Business Transformation to future-proof your business and accelerate growth with the right strategy and the latest technology

Register Now