8 order management KPIs for customer service greatness
Analyze and improve your performance with meaningful metrics
Explore the most impactful order management KPIs and how they help B2B customer service teams boost productivity and profitability
RegisterThe world of order management KPIs is vast and complex. Trying to track every available metric without some sort of strategy behind it won’t give you the visibility into what actually matters to your team and organization. So what KPIs should you focus on? And how can you turn your team into world-class customer service providers?
Don’t miss this information-packed webinar as Esker’s Matt Kulas spotlights eight of the most powerful KPIs in B2B customer service. For each KPI, learn why it’s important, how to calculate it and what’s considered a best-in-class number to aim for. But knowing which KPIs to focus on is only half the battle. You also need the tools to effectively track and improve them. Discover how AI-powered automation solutions provide unmatched visibility into KPIs and ultimately boost speed and accuracy throughout the entire order cycle.
Key takeaways and challenges addressed in this webinar include:
- Learn how to calculate KPIs for order speed, order quality, customer perception and employee satisfaction.
- Understand how to leverage digital automation to improve each KPI, gain greater visibility into your metrics and build a more efficient ordering process.
- Explore some of the exciting ways AI streamlines the order management experience for both your employees and customers.
Speaker
Matt Kulas
Business Development Manager
Esker
Matt joined Esker in 2013 and assists companies who desire to decrease their manual efforts, increase visibility, and efficiency within their customer service and order entry processes. He works with sales and customer service leaders to help guide them in automating customer service and order entry processes; this process change allows business to repurpose the energies of their team to more meaningful and value-added tasks. When he is not working, you will likely find him playing basketball, pickleball, volleyball, golfing, or coaching/watching his kids on the soccer pitch with his wife.
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