Speech Analysis: How it can help you gather effective Voice of the Customer
Drive operational improvements and improved customer service with speech analytics
Speech analysis translates human spoken language into structured textual and metadata representations that can feed into real-time processes.
You can now make sense of the true voice of the customer!
Speech analysis enables you to make sense of customer feedback, both solicited and unsolicited to access the vital insights in data.
In this webinar, you will:
- Learn how to address some of the challenges of using multiple data sources to get to the true Voice of the Customer
- Understand what speech analytics is and how it works to allow you to make smarter, faster changes to drive operational benefits and improved customer service
- Look at the common pitfalls of using speech analytics and how you can avoid them
- Hear practical case studies of how local government and utility companies are leading the way in their use of speech analytics technology
This webinar takes place at 11:00 AM EDT (New York) / 16:00 BST (London) / 17:00 CEST (Paris) / 23:00 HKT (Hong Kong) / 01:00 EST (Sydney). For additional time zones, please use the time converter at http://www.timeanddate.com/worldclock/converter.html. If you miss the release time, don't worry - this webinar will also be made available on demand.
Presenters:
Steph Platel
Consultant, Voice of the Customer Analytics
Verint Systems
Samantha Richardson
Voice of the Customer Specialist
Verint Systems
