Low-code BPM Supporting Lean Thinking at Thomas Cook [BPM Open House]
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[CASE STUDY] Low-code BPM Supporting Lean Thinking at Thomas Cook
Thomas Cook’s lean function has delivered over £10m to the bottom line since 2013, while at the same time improving customer experience. This joint case study presentation with MATS looks in detail at the transformation of customer relations – a high speed project that has connected up to 800 hundred resort reps with mobile BPM technology to dramatically shorten the complaints resolution process to improve customer experience and reduce processing costs.
Three main takeaways for participants:
- Principles and approach to lean thinking at Thomas Cook
- How Low-code BPM technology from MATS enabled a business configurable, test & learn approach to process improvement
- Project timelines, success criteria and results
[TECH DEMO] Configure don’t Code
This brief demonstration of the MATS Platform, a 100% web-based low-code development platform, will show you how quickly you can:
- Adapt processes
- Make changes to rules, service levels and communications
- Update user interfaces for multiple devices
All without programming…
Three benefits showcased:
- Lower the learning curve for BPM developers
- Accelerate solution development through configurable ‘widgets’
- Improve agility by lowering complexity
Presenters:
David Spickett
Head of Lean Capability
Thomas Cook
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