Process Mapping Secrets Revealed by Global Tech Leader
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[Case Study] Learn how global technology leader Ricoh Australia has successfully introduced a standardized approach to process mapping.
Ricoh's Declan O'Reilly, Business Excellence Manager at Ricoh Australia, will provide a first-hand account of Ricoh Australia’s process mapping journey sharing lessons learned and some of the immediate benefits the organization has realized, including:
- more effective process creation, capture and communication
- empowering teams across the organization to deliver a consistent customer experience
- simplifying external and financial audit processes
- ensuring adherence to quality and compliance requirements critical to their carbon neutral status
- better management and communication of client SLA’s
Declan will also share recommendations around governance, change management and creating and retaining ongoing engagement.
The main takeaways from attending this session include:
- How to approach the introduction of standardized process mapping methodology & the creation of customer-centric processes
- How to establish process ownership and governance and empower business groups to take control of their procedures and processes
- How to create and retain engagement by making processes easy to access, understand and use
Learn how Ricoh Australia is improving the customer experience through a standardized approach to process mapping in this not to be missed webinar.
Presenters:
Declan O'Reilly
Business Excellence Manager
Ricoh Australia
Declan is an experienced senior manager, with 15+ years working with ERP and Business Intelligence (BI) Systems. Declan works with people at all levels to identify and implement improvements that transform business and provide value to customers and staff.
Richard Holmes
Chief Operating Officer
Promapp Solutions
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.
