Delivering Customer Value through Six Sigma Posts
Discover key strategies for building an effective Voice of the Customer system to enhance satisfaction and drive continuous improvement.
If you only ask your fan club what they think of you, then ratings will be fantastic. In this article, columnist Reg Goeke, looks at the perils of measuring customer satisfaction and why the data sometimes isn't telling you what you think it's telling you.
I’ve written extensively in previous columns about the paradigm shift in process improvement programs, with those programs shifting from an emphasis on defect and cost reductions to an emphasis on superior customer value, revenue growth, a...
The recent Global Business Process Excellence (BPE) benchmarking survey indicated that BPE professionals are shifting their focus from cost reductions to revenue generation, and that...
One of the more significant findings from the Global Business Process Excellence survey, conducted by Six Sigma & Process Excellence IQ and Market Value Solutions, was that Busin...
Last month I shared some top line findings from the recent global IQPC study into the drivers of Business Process Excellence (BPE) i...
I just returned from a terrific conference on Lean Six Sigma & Process Improvement for Customer Experience in Miami where I gained some new insights into the evolution of Lean Six Sigma. Readers of this column know tha...
Six Sigma & Process Excellence IQ and Market Value Solutions (MVS) are pleased to report that more than 800 of you responded to our first global survey into the current state and future trends in Business Pr...
One of the most perverse assumptions embraced by many manufacturing firms is that value at the point of production naturally translates into value at the point of consumption. This is one of the reasons why many Lean and Six Sigma professionals ap...
I recently delivered a webinar for the Institute for the Study of Business Markets (ISBM) explaining how to design Value-Driven Process Improvements in...
A colleague recently returned from a speaking engagement at the 5th Annual IQPC Process Excellence Week in Chicago and reported several interesting observations:
Many attendees reported frustration with their process improvement...
In the past few months we’ve described some of the key tools for the Define, Measure and Analysis phases of a modified DMAIC that will shift your Six Sigma process improvement i...
Identify the Root Causes of Value Performance Gaps: A Six Sigma: Generation 3 Cause and Effect Matrix
Published: 2009-08-05
Published: 2009-08-05
Six Sigma: Generation 3 is all about creating and delivering superior value. The
The first two generations of Six Sigma, with their emphases on defect reduction and cost reduction, respectively, relied heavily upon the Voice of the Business (VOB) to identify and prioritize projects. The third generation, with its emphasis on valu...
Six Sigma: Generation 3 Requires New MetricsThe third generation of Six Sigma demands an emphasis on value—the creation and delivery of value to your targeted markets through the products and services you provide. The
Six Sigma: Generation 3In our
A recent question posed on Six Sigma IQ on value stream mapping raised an impor...
in this column, we look at how we got to the third generation of Six Sigma, and why this evolution will finally unleash the full strategic potential of the Lean Six Sigma tool set.
