Tales of a Master Black Belt Posts
Voice of the Customer (VOC) is a critical component of Six Sigma, helping us establish measures that serve as a foundation for each of the DMAIC phases, says contributor Craig James. But beware the common mistakes of VOC. Here are 4 of them and what you can do to avoid them.
Too often new Black Belts go after huge organizational issues/problems and have at best mediocre success, writes Robert Lopez in this month's Tales from a Master Black Belt. Here are the four essential factors to make sure you don't bite off...
When you know where you are going and that it is a place you want to be, change is exciting, says Gregory North, Vice President of Corporate Lean Six Sigma at Xerox. Here's how Xerox is evolving the who, th...
You need people with guts to challenge the status quo - but beware turning everything upside down, writes Mark Fendley, Continuous Improvement Manager at BMW in this month’s Tales from a Master Black Belt. There are some things better...
Getting the buy-in of senior leadership to a Lean Six Sigma deployment goes further than just getting them to embrace DMAIC, says Jeffrey Koff, director of Lean Six Sigma Initiatives at Xerox Corporation. As PEX Network launches Tales from a...
