Towards the next frontier: Improving knowledge work
Add bookmarkBusinesses have gotten quite good at improving the efficiency of production lines where the processes are a little easier to see. But what about when it comes to improving work where the inputs and outputs are invisible?
In this Process Perspectives interview, Keith Swenson, Vice President of R&D at Fujitsu and author of the popular blog Collaborative Planning, discusses the difficulties and opportunities of improving knowledge work.
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