Customer Experience Mapping – Best Practice Approach to Inform Your Business Processes

Drive strategic business process updates, improve customer satisfaction and increase customer loyalty

Many organizations want to go beyond the Voice of the Customer, but aren’t sure exactly what they can do apart from static survey and transaction data.  In this webinar, you’ll learn how to determine not just customer experience, but expectations. You can incorporate best practices into your approach to customer experience and drive a true view of the customer perspective that results in better business process improvement decisions.

Join this webinar to:

• Find out why it is important to go beyond “Voice of the Customer” and truly understand the Customer Experience
• Identify how Customer Experience work informs business processes and helps you avoid major missteps in your approach to process improvement
• Look at ways that Customer Experience Mapping can drive better interactions that improve customer satisfaction and grow revenue

* Do you have a busy schedule?
Make sure you can attend by saving this webinar to your Outlook calendar

  This webinar takes place at 11:00 AM EDT (New York) / 16:00 BST (London) / 17:00 CEST (Paris).
***This webinar is being organized within the EST (Eastern Standard Time) zone therefore the initial iCal will be represented as EST.
Once you save the iCal to your calendar the time will change according to the region in which you reside. ***
For additional time zones, please use the time converter at http://www.timeanddate.com/worldclock/converter.html.
If you miss the release time, don't worry - this webinar will also be made available on demand. 

Presenters:

Adam Golden
Co-founder and Principal
Major Oak Consulting

Conrad Ingram
Senior Management Consultant
Major Oak