Operational Excellence in Your Office: How to Achieve Autonomous Value Stream Flow

This live session presented by Kevin Duggan, renowned expert in applying advanced lean techniques to achieve Operational Excellence and the author of four books on the subject, will explain why creating flow in the office is essential to being competitive in today’s business environment, where responsive service is paramount.

Based on two newly released books by Shingo Award-winning and best-selling author Kevin J. Duggan, nine time-tested guidelines for designing business process flow that enable Operational Excellence in the office will be presented. Lastly, he’ll explain how to implement each guideline, illustrated with case studies from real office environments globally.

Attendees will be able to take the knowledge provided during the webinar and immediately apply it.

Attend this webinar to learn;

• A step-by-step methodology for leveraging traditional value stream flow to establish Operational Excellence in an office environment – despite the daily challenges offices face
• The concept of "self-healing" flow, a more advanced form of flow in which employees are capable of identifying and fixing problems with the flow without requiring management intervention
• New concepts such as part-time continuous flow processing cells, workflow cycles, takt capability, integration events, pitch in the office, and ways to tell whether your office is on time

About the presenter;

As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including FMC Technologies, Chromalloy, Aetna, SpaceX, Caterpillar, Pratt & Whitney, Singapore Airlines, Sikorsky, IDEX Corporation and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.

Presenters:

Kevin J. Duggan

Institute for Operational Excellence