Building and measuring effective process programs
How technology supports process optimization and innovation
09/17/2024
Crafting and optimizing process programs within organizations can be a challenge. In this session, Madison Lundquist, principal research lead, process and performance management at the American Productivity & Quality Center (APQC), explores recent research.
Watch to discover the key elements of team structures, effective measurement techniques, essential process roles and the integration of change management to support process efforts.
Key highlights:
- Best practices for fostering collaboration and accountability.
- Techniques for continuous improvement and performance tracking.
- Overview of critical roles within process management teams.
- Strategies for managing resistance and driving adoption.
- How technology supports process optimization and innovation.
