Get the foundations right & embed a culture of continuous improvement
Why effective process governance, team culture and alignment with compliance are crucial to building resilient business models
02/14/2025
Watch Amparo Vives Calandin, lead business process improvement at
Pension Insurance Corporation plc and Dr Ingo von Poser, head of intercompany process excellence at Merck explore the importance of embedding a culture of continuous improvement to drive operational excellence (OPEX) and streamline ways of working.
The pair discuss why effective process governance, team culture and alignment with compliance are crucial to building resilient business models. Additionally, they examine the value of integration, standardization and harmonization to achieve seamless operations across the organization.
Key takeaways include:
- The importance of clear governance structures and the challenges in keeping these frameworks effective over time.
- Practical ways to nurture a culture of ongoing improvement and the role of leadership.
- The balance between harmonization and customization in different organizational functions to optimize efficiency.
- How compliance requirements can be integrated within a continuous improvement culture without stifling innovation.
- Strategies for cross-functional integration and reducing resistance during standardization efforts.
