How to boost B2B CX and reach operational excellence with AI-powered automation
Learn how to overcome evolving CX challenges and drive operational excellence by embracing the next generation of AI-powered solutions.
Today, B2B customer service teams are not only relied on to keep customers happy, but are expected to create new opportunities for growth and reduce the cost of doing business. Yet there are many evolving challenges in CX that need to be overcome, from fleeing talent to supply chain issues and volatile markets. These challenges stand in the way of achieving organizational objectives, yet the leading-edge organizations are leveraging the next generation of AI-powered solutions to drive operational excellence.
Join Esker's business development manager, Skip Crust, as he reveals the benefits of augmenting B2B customer service with AI-powered automation. See how tools such as machine learning, NLP and ChatGPT can be easily incorporated into your day-to-day processes to:
- Create a centralized customer communication platform (i.e., single pane of glass) that encompasses the full CX lifecycle from initial inquiry to fulfillment
- Rethink the role of customer service staff by freeing them up to proactively provide more timely and meaningful interactions
- Enhance collaboration and visibility at every touchpoint for both CSRs and customers
Speakers
Skip Crust
Manager
Esker
Skip Crust is a Business Development Manager at Esker, focusing on customer service automation and digital transformation. He assists organizations looking to improve their CX by utilizing AI-driven automation tools, giving CS teams tools and data to improve efficiency and reduce costs. When not working, he spends time outdoors with his wife and two children in Colorado.
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