customer management
Honey, I Shrunk the Processes!
September 16 by Amit MathurSo, processes being shrunk??? How does this happen, why should it happen and what benefits does it bring? Process drill-down, end-to-end models, value chains, these are the words that you will find in...
Improving customer data management through BPM: Interview with DP DHL’s Arthur Seidl
June 10 by Process Excellence NetworkIt’s basic stuff : if you don’t have the correct address for a customer, you can’t send them invoices. If you don’t have the correct telephone number for a customer – y...
Conjoint Analysis Example: Employment Selection Criteria
January 05 by Kris Stark and Hank SanftlebenConjoint analysis is a valuable tool for quantifying a person’s opinion or thoughts. The technique is not commonly used and can be confusing for a researcher who has no previous experience wit...
How Do You Align the Customer Experience with Process Improvement?
September 10 by Maryrose MallariThe ultimate criteria for determining when a process improvement effort is well-defined is having a complete set of requirements that is cohesive and aligned to the ultimate goal. Requirements are com...
How Business Transformation Can Better Align Your Organization’s Business With Its Customer
August 31 by Genna WeissIn this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Thom Keehan, Chief Operating Officer and Business Transformation Leader for GE Capital Banking Romania. Keehan discusses...