Information Technology

Like it or not, Information Technology underlies just about everything we do. But often process professionals prefer to focus on improving processes rather than the technology....

When we think of the Olympics, we think of the athletic achievements, the human endeavour, and the drama of the sports. What we don’t normally acknowledge when we’re sitting at home comf...

It’s a well established principle: before you automate your processes with fancy IT systems you need to make sure that your processes are operating as efficiently and lean as possible. Otherwi...

Many organizations have morphed themselves from geographically and country-specific sites into a global network of complex, knowledge-based transactional processes.

Forrester report argues process professionals and IT need to work more closely together Love them or loathe them, there's no escaping the fact that the IT department supports the infrastructure th...

We live in a world – in our lives as individuals outside work, as well as our lives at work inside organisations – where information technology is arguably the most...

Six steps to bridge the IT and Business divide Most solutions produced by IT are software packages that have all the bells and whistles in them typically selected from software vendors that claim...

Having had no previous knowledge or involvement with SOA I was pretty keen to understand it. Not being a textbook kind of guy I am always looking for a metaphor, analogy or image t...

Don't let these common mistakes sink your BPM effort Proponents of Business Process Management (BPM) have a long list of reasons why it makes sense to invest in it. They say that the implementatio...

Many hospitals and other healthcare organizations are using Lean Six Sigma methodologies for process improvement, but very few have adopted Business Process Management or BPM. Could that be about to...

Are the principles of Lean manufacturing and software development complementary? For an increasing number of organizations, the answer to that question is yes. Software and automation can bring grea...

The DNA strands of business are most often embedded in processes related to the bits and bytes contained in our information systems. But IT - the department that often has one of the widest fields...