16 process mining vendors analyzed in Gartner’s new Magic Quadrant

Analyst giant Gartner assessed 16 process mining vendors in its 2025 Magic Quadrant for Process Mining Platforms report.

The process mining providers are grouped into four categories – challengers, leaders, niche players and visionaries – with vendors placed on two axes: the ability to execute and completeness of vision. Gartner provides a breakdown of the strengths and cautions of each process mining offering.

The wide-ranging report also details the growth of the process mining market, mandatory features of process mining solutions, key adoption drivers and market direction and evolution.

The 16 process mining vendors that feature in this year’s report are listed below along with a summary of Gartner’s analysis.

ABBYY

ABBYY is a Challenger in the 2025 Magic Quadrant. The process mining offering Gartner assessed is ABBYY Timeline, version 6.13. ABBYY offers predictive modeling, integration capabilities through public APIs and multimodal models for image and text analysis, supporting integrated process and task mining.

Strengths: Product strategy, scalability and sales execution/pricing.

Cautions: Market understanding, marketing execution and process orchestration.

In 2025, ABBYY plans to enhance event handling for better tracking and analytics, along with improving workflows and analytics into actionable insights, with self-optimizing automation augmented with agentic-based task completion.

Appian

Appian is also Challenger this year. Gartner assessed Process HQ, platform version 24.4. Appian operates globally, focusing on clients in North America, EMEA and Asia/Pacific, with strengths in the public sector, finance, insurance, life sciences and telecommunications.

Since its acquisition of Lana Labs in 2021, it has enhanced its wider platform to support clients undergoing full-automation life cycles, from application design and workflow automation to continuous improvement and optimization.

Strengths: Market responsiveness, geographic strategy and product strategy.

Cautions: Marketing execution, sales strategy and sales execution/pricing.

In 2025, Appian aims to integrate Process HQ with its generative artificial intelligence (AI) offering for enhanced process analysis and optimal workflows. It also plans to develop no-code templates to streamline process discovery for enterprise systems.

Apromore

Apromore is a Leader in the 2025 Magic Quadrant. The process mining offering Gartner assessed is Apromore Enterprise Edition 10.1. Apromore is system-agnostic and supports multidimensional tagging of events. Apromore’s predictive analytics features enable end users to train machine learning (ML) models to predict remaining time, deadline violations and case outcomes.

Strengths: Product innovation, product strategy and customer experience.

Cautions: Dashboarding, geographic strategy and operations.

In 2025, Apromore plans to innovate with generative AI by using large language models (LLMs) to provide contextualized answers to process discovery, redesign and simulation questions.

“Apromore helps business and technology teams unlock the full power of process intelligence – providing end-to-end visibility into how processes actually run and where they can be improved,” said Marcello La Rosa, CEO and co-founder of Apromore.

ARIS (Software GmbH)

ARIS is also a Leader this year. Gartner assessed ARIS Process Mining, version 10 SR27. ARIS operates primarily in North America and EMEA, offering prescriptive analytics to define actionable rules and decisions based on findings. The platform uses heuristic approaches for early warnings on KPI deviations and supports decision modeling with decision modeling notation (DMN) for rule checks. 

Strengths: Product strategy, sales execution and marketing execution.

Cautions: Sales execution, customer experience and sales strategy.

In 2025, ARIS plans to add autonomous insights, an AI workbench and improved simulation for process efficiency.

Celonis

Celonis is another Leader in the 2025 Magic Quadrant. The process mining offering Gartner assessed is Celonis Process Intelligence Platform. Celonis Platform includes Celocore and OCPM. Celocore, the Celonis data stack, offers process mining at scale as data volumes increase. OCPM provides a comprehensive view of business operations.

Celonis services its global customers from 22 offices in EMEA, North America, Latin America and Asia/Pacific.

Strengths: Sales execution/partner network, product strategy and product innovation.

Cautions: Market responsiveness, sales execution/pricing and customer experience.

In 2025, Celonis aims to increase its presence in India, plans to continue integrating AI, expand object-centric process mining (OCPM) capabilities, integrate its orchestration engine and enhance its low-code process intelligence app-building user experience.

“We are honored to be named a Leader in the Gartner Magic Quadrant for Process Mining Platforms for the third year in a row,” said Alex Rinke, co-CEO and co-founder of Celonis. “We believe this recognition is a testament to our pioneering product innovation, our system-agnostic Process Intelligence platform and our impressive global partner network.”

Watch Wil van der Aalst – globally renowned as the “godfather of process mining” – explain object-centric process mining

Decisions

Decisions is a Niche Player in the 2025 Magic Quadrant. The process mining offering Gartner assessed is Decisions Process Mining, version 3.3. Decisions operates primarily in the United States and Asia/Pacific, offering built-in process mining and capabilities such as comparative process mining, process mapping and analysis. 

Strengths: Sales execution/pricing, marketing execution and marketing strategy.

Cautions: Market understanding and geographic strategy.

In 2025, Decisions plans to introduce generative AI capabilities that support natural language queries and expression syntax capabilities for filtering and aggregation functions. It also plans an enhanced connection to case-based workflow automation.

IBM

IBM is a Leader in this Magic Quadrant. Gartner assessed IBM Process Mining, version 2.0.0. IBM has a large global presence and it targets industries such as IT services, energy and utilities, retail, manufacturing and pharmaceuticals. IBM Process Mining offers a data-driven approach with prescriptive AI for actionable insights and integrates with IBM’s watsonx platform.

Strengths: Product strategy, vertical/industry strategy and product innovation.

Cautions: Customer experience, market understanding and pricing strategy.

In 2025, IBM plans to integrate watsonx.data and build a specialized LLM for use-case and vertical solutions to enhance analysis with a causal explanation algorithm and extend cross-process capabilities.

iGrafx

iGrafx is a Niche Player this year. The process mining offering Gartner assessed is iGrafx Process360 Live, version 19.5. iGrafx operates mainly in the US and Europe. It offers a process intelligence platform with bundled process mining, design and optimization capabilities, using predictive analytics to forecast task completion and detect noncompliance. 

Strengths: Customer experience, marketing execution and product innovation.

Cautions: Market responsiveness, product strategy and geographic operations.

In 2025, it plans to enhance persona-based user experience UX, predictive analysis and root cause enhancements and launch an application builder framework.

“We believe this recognition validates our vision to unify process intelligence – spanning discovery, design and optimization – within a single, scalable platform,” said Alexandre Wentzo, CEO of iGrafx. “As organizations strive for greater clarity and control over how their businesses operate, we remain focused on empowering them to transform with confidence, agility and compliance.”

MEHRWERK

MEHRWERK is a Leader in the 2025 Magic Quadrant. Gartner assessed mpmX Process Excellence Platform, version 2.5. MEHRWERK operates mainly in Europe, targeting sectors like the industrial and automotive industries. It also focuses on insurance, logistics, manufacturing and the public sector, combining business intelligence software and services with process mining technology.

Strengths: Market vision, product strategy and process orchestration and execution.

Cautions: Geographic strategy, operations and innovation and customer experience.

In 2025, MEHRWERK plans to enhance its open-platform approach, extending solution marketplaces for value realization by using data ecosystems, such as bringing the mpmX platform live on Databricks.

Explore the key trends shaping process mining and process intelligence

Microsoft

Microsoft is a Challenger this year. The process mining offering Gartner assessed is Microsoft Power Automate Process Mining. Microsoft operates globally and for its process mining offering it focuses on telecommunications, automotive/manufacturing, retail, insurance and healthcare. Power Automate Process Mining operates on Microsoft’s low-code platform, offering prebuilt templates and aligns with frameworks like Six Sigma’s Define, Measure, Analyze, Improve and Control (DMAIC).

Strengths: Product strategy, vertical strategy and sales execution.

Cautions: Market responsiveness, deployment models and sales strategy.

In 2025, it plans to continue AI innovations and Microsoft Copilot investments, support Microsoft Fabric and enhance end-to-end automation observability.

Pegasystems

Pegasystems is a Leader in this year’s Magic Quadrant. Gartner assessed version 24.2, combined with Pega Workforce Intelligence 8.8.4 and Pega Platform 24.2. Pegasystems’ operations are geographically spread, with most resources in the US. It supports clients in all industries with a focus on financial services, healthcare, manufacturing and government.

Strengths: Marketing execution, geographic strategy/partner network and market responsiveness.

Cautions: Sales execution, operations and product strategy.

In 2025, Pega plans to introduce “headless” process mining, generative AI agents that help streamline data acquisition and analysis, offer OCPM capabilities and extend the integration between process and task mining with Pega Blueprint.

“We believe this recognition underscores the innovative strides Pega has made in the process optimization space,” said Kerim Akgonul, chief product officer at Pega. “Combining these capabilities with Pega’s generative AI and automation solutions uniquely positions our clients to effectively transform their legacy applications and achieve a more complete vision of digital transformation.”

Proxverse

Proxverse is a Niche Player this year. The process mining offering Gartner assessed is Proxverse Studio, version 3.17. Proxverse operates mainly in China, with clients in banking, manufacturing and telecommunications. Proxverse Studio features process mining and analysis, process management and low-code automation, integrating generative AI for natural language queries and process query language. 

Strengths: Innovation, geographic strategy and marketing execution in China.

Cautions: Business model, sales execution and product strategy.

In 2025, Proxverse plans on enhancing its platform with AI, including a customized LLM assistant, AI agents for execution and customizable process simulation.

QPR Software

QPR Software is a Visionary in the 2025 Magic Quadrant. Gartner assessed QPR ProcessAnalyzer, version 2024.7. QPR operates mainly in Finland, but has expanded into the US. It serves clients in Europe, the Middle East and the US in sectors such as pharmaceuticals, manufacturing, banking and telecom. QPR offers one-click root cause analysis, clustering analyses and machine learning predictions.

Strengths: Product strategy, market positioning and operations.

Cautions: Sales strategy, geography and customer experience.
In 2025, QPR plans to enhance agentic AI, extend OCPM support, improve interoperability and add dynamic visualizations.

SAP Signavio

SAP Signavio is a Leader this year. The process mining offerings Gartner assessed are SAP Signavio Process Intelligence and SAP Signavio Process Insights, version 17.4. Both are components of the SAP Signavio Process Transformation Suite R24Q3.5. SAP Signavio’s operations are geographically diverse and it serves clients across all industries. It offers process mining, analysis, insights and root cause analysis, focusing on insights to action with AI-assisted capabilities.

Strengths: Market vision, SAP client ecosystem and vertical/industry strategy.

Cautions: Sales execution, product marketing and product strategy.

In 2025, SAP Signavio plans to introduce AI-assisted conformance for event logs, case modeling with object-centric visual definitions, an AI-assisted process modeler and integrated content from Process Insights and Process Intelligence.

“Our goal is to empower our customers to build transformation as an ongoing capability, rather than a one-off project,” said Dee Houchen, chief marketing officer for SAP Signavio. “As transformation never ends, our solutions help companies secure business success as they continuously adapt and analyze their operations, receive AI-assisted improvement recommendations and monitor their business to establish continuous process optimization.”

Explore how to transform businesses with SAP Signavio process intelligence

ServiceNow

ServiceNow is a Challenger in the 2025 Magic Quadrant. Gartner assessed ServiceNow Process Mining, version Xanadu. ServiceNow operates globally and has a presence across all industries, offering advanced analytics such as predictive, prescriptive and root cause analyses, with native integration into the ServiceNow platform. 

Strengths: Marketing execution, customer experience and product strategy.

Cautions: Product strategy, sales execution/pricing and customizations and setup.
In 2025, ServiceNow plans to innovate with GenAI for summarization and process generation, integrate agentic AI and replatform its acquisition of UltimateSuite to provide task mining capabilities for better workflow insights.

UiPath

UiPath is a Leader this year. The process mining offerings Gartner assessed are UiPath Process Mining, Task Mining and Communications Mining, version 2024.10. UiPath operates globally, focusing on North America and EMEA. It serves clients in all industries, including financial services, manufacturing, healthcare and government sectors. UiPath integrates task and communications mining, offering predictive analytics, automation triggers and process intelligence with business rules and alerts.

Strengths: Sales execution, sales strategy and product strategy.

Cautions: Product innovation, marketing execution and sales execution/pricing.

In 2025, UiPath plans to expand its library of prebuilt solutions to accelerate time to value, especially for industry-specific use cases.

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