How to use process intelligence to continuously improve your processes

In the ever-shifting landscape of business, maintaining a competitive edge has become an increasingly arduous task. With markets evolving at an unprecedented pace, consumers’ demands transforming overnight and new technologies emerging, companies must remain nimble and adapt swiftly to changing conditions to retain or enhance their market position. In these moving dynamics, strategic decision-making based on data and process insights has become key to achieving operational excellence and supporting successful transformation. Process intelligence – once upon a time an avant-garde methodology – is now everywhere, empowering companies to gain a comprehensive understanding of their processes to gain competitive advantages.

What is process intelligence?

Process intelligence facilitates the collection, visualization and analysis of real-time operational data (processes) end-to-end, allowing companies to gain deep insights into their efficiency, pinpoint areas for improvement and make data-based decisions. With the help of process intelligence solutions, companies can promptly respond to shifting market conditions by anticipating potential bottlenecks, optimizing their processes, improving efficiency and being ahead of competition. This is especially crucial in a business environment where agility is key to success, improving effectiveness and reducing costs.

Where to start?

Before embarking into the process intelligence journey, there is one thing you need to do – identify your pain or your goal. For example, if you need to increase compliance, or provide a better customer experience or if one department is underperforming. Depending on your objectives, you will focus on the next steps, such as identifying key processes to be analyzed, selecting the proper data source or deciding which business process management (BPM) solution better adapts to your needs. An additional point that is often forgotten is getting the buy-in from stakeholders and support from the entire organization, because without the support of the human component, no initiative will work.

1. Initiating process intelligence: In addition to the common sense (processes within the company where it is already known that there is a problem) several process mining tools in the market offer capabilities such as process discovery or a root cause miner that can easily and quickly help to discover inefficiencies.
2. Essential data for continuous process improvement: Data and its analysis are critical for organizations to make informed decisions aligned with strategic objectives. It involves assessing diverse data categories derived from organizational activities, customer needs, process efficiency metrics and system event logs. Analyzing these data sources helps in understanding patterns, optimizing processes and enhancing decision-making capabilities.

Selecting the ideal process intelligence tool

In the labyrinthine realm of business, two paths often emerge, each with their own arcane magic: data-driven and process-driven approaches. Rather than considering them as opposing forces, these paths should be woven together into the DNA of your organization. Data-driven reveals hidden insights, illuminating areas of processes that require enhancement. Process-driven ensures smooth and accurate analysis of the operations. Only by combining these two can businesses tap into real-time improvement opportunities and achieve operational excellence.

To unlock the full potential of these, a comprehensive process intelligence solution is essential. The static information of business data alone is not sufficient, and a unified approach is crucial. An integrated solution such as ARIS helps to avoid complexities, provides end-to-end visibility and enhances collaboration. In the ever-evolving competitive landscape, investing in integrated tools is a necessity for businesses seeking to unleash their true potential. With this spell, companies can harness the magic of their processes, promote continuous improvement and emerge victorious in the arcane battles of the modern world.

Learn more about selecting the right process intelligence tool