Customer Experience
Is over-automation driving your customers away?
December 20 by Montserrat Salvador SalamancaA real-life tale of customer service chaos as automation goes awry
Attended automation: Pointer to boost customer experience
December 20 by PEX Network EditorialInsights from experts and real-life stories at NICE Systems, The Coca-Cola Company, Swinton Group and Telia Finland Oyj, this report offers advice on how best to leverage attended automation and integ...
Driving a culture of continuous innovation in financial services
July 13 by Adam JeffsHow the process of innovation can be made effortless and continuous in financial services
Building an Effective Voice of the Customer System
March 23 by Reg GoekeDiscover key strategies for building an effective Voice of the Customer system to enhance satisfaction and drive continuous improvement.