TOM
Guide to Target Operating Model design [E-BOOK]
January 17 by Graham Turnbull
This comprehensive guide gives expert answers to all your questions on Target Operating Model design, including how to plan and implement your own TOM design.
Target Operating Model: on the importance of customer engagement
November 12 by Phil WestwoodThe success of a Target Operating Model (TOM) lies in the organisation’s ability to listen to the ‘Voice of the Customer’ and the ’Voice of the Business’ before undertaking any design or development w...
