AWS forms new agentic AI group while Apple confronts AI shortcomings

Read the latest news as AWS forms a new agentic AI group and Apple faces AI setbacks

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Michael Hill
03/05/2025

The latest news in artificial intelligence (AI) including research, releases and partnerships.

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AWS forms new agentic AI group to enhance automation

Amazon Web Services (AWS) has formed a new group focused on agentic AI to enhance automation for users and customers, according to an internal email viewed by Reuters. The email, sent by AWS CEO Garman, indicated that the group will be led by AWS executive Swami Sivasubramanian. “Agentic AI has the potential to be the next multi-billion business for AWS,” Garman wrote. Sivasubramanian, previously VP of AI and data, will report directly to Garman, according to the email.

“We have the opportunity to help our customers innovate even faster and unlock more possibilities and I firmly believe that AI agents are core to this next wave of innovation,” Garman wrote. Amazon has already hinted at such capabilities in announcing an updated version of voice service Alexa.

Watch Andreas Welsch, author of the AI Leadership Handbook, discuss the future of agentic AI

Apple confronts AI shortcomings

Meanwhile, Apple appears to be grappling with a series of roadblocks in its AI features rollout, according to a Bloomberg report that cites anonymous sources. Apple Intelligence was aiming to roll out an advanced, “more conversational” update of Siri, but some employees in the company’s AI department now say the software is “running behind” and likely won’t be released until 2027. Apple’s models are “reaching their limits,” Bloomberg stated, citing issues surrounding poached talent and ineffective leadership.

“One of the most innovative companies in the history of the world has, at least so far, flopped in AI,” commented Avinash Patil, director and head of PMO at Oracle. “Welcome to Apple’s AI crisis. The company has been scrambling to catch up in generative artificial intelligence – the technology behind ChatGPT and other cutting-edge chatbots – but its rivals only seem to be getting further ahead.”

Register for All Access: AI in PEX 2025

SAP partners with Vonage to deliver agentic AI through APIs

Cloud communications company Vonage, part of Ericsson, expanded its collaboration with SAP to help bring agentic AI-driven experiences to enterprises worldwide. By combining Vonage’s communications and network application programming interfaces (APIs) with SAP Business Technology Platform (SAP BTP) and SAP Business AI, the collaboration aims to create tangible impact through intelligent, next-generation applications integrated into existing workflows and systems, according to a press release. The collaboration also represents a significant step forward in revolutionizing how businesses use AI and network APIs to enhance operations and customer experiences, it added.

The pair are focusing on pilot use cases and proof-of-concept (POC) demonstrations, beginning with a showcase at Mobile World Congress (MWC) 2025 in Barcelona. The companies are teaming up with Accenture to showcase a POC that demonstrates a multimodal application of Agentic AI showing how AI can amplify operational efficiency and customer experience through real-time network and communication-enabled insights.

“This collaboration with Vonage is a great example of how powerful AI agents will be able to handle multi-step processes, interacting with humans when there is the need and otherwise solving issues autonomously,” said Philipp Herzig, chief technology officer (CTO) and chief AI officer at SAP SE.

Watch Tyrone Smith Jr., program faculty member/adjunct associate professor at University of Southern California (USC) and founding member of Society of People Analytics (SPA), reflect on building trust in AI

PEX Network names top 30 AI leaders to follow in 2025

PEX Network unveiled the top 30 AI leaders to follow in 2025, a list recognizing individuals who have demonstrated outstanding contributions in AI-driven process excellence. The list highlights a diverse range of professionals, from researchers and analysts to C-suite executives and pioneers in AI ethics and automation. Criteria for selection included expertise, impact on their industry, thought leadership, published work and global influence.

“The future of AI is being shaped by visionaries who turn innovation into impact,” said Amelia Brand, SEO editor at PEX Network. “Last week, I was pleased to publish our list of top 30 AI leaders in PEX, which highlights the trailblazers driving automation, enterprise AI and digital transformation in 2025.”

Read the top 30 AI leaders to follow in 2025 list now!

Accenture acquires Halfspace to bolster AI capabilities across Europe

Accenture acquired Halfspace, a Denmark-based company that helps organizations leverage and scale AI, to enhance its AI capabilities and talent in the Nordic region and across Europe. With the addition of Halfspace, Accenture will extend the Center for Advanced AI into the Nordics, focused on helping clients capture and create value from AI. Founded in 2015, Halfspace develops AI and generative AI solutions and products that drive value creation by streamlining complex business workflows and uses advanced analytics and data science to transform data into actionable insights.

“AI innovation continues to grow at an unprecedented pace, but many organizations need support to effectively scale the technology across their organizations,” said Matt Prebble, Accenture’s data and AI lead for EMEA. “With the addition of Halfspace, we are expanding the footprint of our Center for Advanced AI in Europe, strengthening our ability to deliver impactful AI solutions to our clients in the region, helping them drive new levels of value and growth.”

All Access: Process Mining and Process Intelligence 2025

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Topics: AI Automation