From insights to action: Why businesses need process intelligence for lasting success

Today’s business environments demand fast and reliable decision-making methods and tools to drive continuous business process improvement and adaptation. 

The PEX Report 2025, PEX Network’s flagship industry report, reflects strong ambitions among global business leaders to enhance process management in the coming year. More than a third of surveyed respondents (34 percent) are prioritizing end-to-end process architecture, with process intelligence investment on the horizon for a significant proportion. 

Meanwhile, organizations that embrace process intelligence tools are 30 percent more likely to achieve their strategic growth goals, according to Forrester. 

Process mining has been an integral component of process excellence efforts for decades. Process mining enables business teams to derive insights into weaknesses in their processes and opportunities for continuous improvement. However, in today’s business environments, insights are not enough. Business teams need to turn insights into actions that drive measurable improvements in process performance. Process intelligence leverages process mining, in conjunction with multiple other technologies, to enable business teams to rapidly and reliably move from insights to action.

Process mining vs process intelligence: What’s the difference?

Process mining and process intelligence are closely related, but they serve different purposes.

• Process mining analyzes structured event logs to reveal back-end process workflows and metrics.
• Process intelligence leverages process mining, task mining, process simulation and artificial intelligence (AI) to autonomously highlight sources of inefficiency and customer friction. It also recommends changes and interventions to optimize end-to-end processes.

A good way to differentiate between the two is to think of process mining as an X-ray, exposing inefficiencies in operations. Process intelligence, however, acts like an AI-powered health coach – identifying issues, digging into root causes, prescribing solutions, testing and deploying these solutions, and continuously monitoring progress to ensure lasting improvement.

Top use cases for process intelligence

Process intelligence can drive transformation across multiple business areas. This include:

• Achieving transparency and traceability: By providing real-time data and insights, process intelligence enables better decision-making across all levels of an organization and improved forecasting accuracy.
• Increasing efficiency and profitability: Process intelligence provides a granular view of organizational processes, helping to identify bottlenecks and inefficiencies.
• Accelerating digital transformation and replatforming: Process intelligence allows businesses to adapt quickly to new opportunities or threats by providing a clear, real-time picture of their operations.
• Enhancing quality and customer experience: Process intelligence helps businesses identify and resolve process inefficiencies that negatively impact the customer journey.
• Monitoring risk and compliance: Process intelligence tools offer real-time monitoring and reporting, reducing compliance costs, mitigating risks and strengthening the ability to navigate complex regulatory landscapes.

Process intelligence in action

Organizations across sectors and specialisms are applying process intelligence to drive meaningful value and tangible results. For example, a global banking and financial services company used process intelligence from Apromore to accelerate its digital transformation journey and position itself as an innovative leader in a competitive field.

With over 10 million retail and business customers in more than 25 markets, the firm faced time pressure to undergo a major digital transformation program by building a new mobile banking experience to improve customer experiences, reduce IT costs and reengineer core processes. It confronted significant challenges ranging from decades-old legacy systems and inefficient processes to low customer satisfaction and increase fraud risks.

With process intelligence, the bank achieved significant improvements across multiple key areas:

• Improved customer experience and reduced processing times helped the bank regain critical market share, boosting new customer acquisition 40 percent.
• Critical processes, like loan origination, achieved 84 percent automation, cutting error rates and processing times. Meanwhile, loan processing time reduced from 50 hours to seven, an 86 percent improvement in end-to-end handling time.
• Fraud incidents dropped by 25 percent, with reduced related risks in account creation directly translating into millions saved in potential regulatory fines.
• Manual compliance reporting efforts decreased by 40 percent, improving costs and audit preparation times.

The bank also created a sustainable in-house capability through the establishment of a Center of Excellence in Process Intelligence, ensuring continuous process optimization.

Why Apromore? What sets it apart

Many process intelligence solutions focus on discovery, but Apromore goes beyond insights, enabling full-scale process transformation. Apromore’s key differentiators include:

• Roundtrip process mining and intelligence: Unlike tools that stop at discovery, Apromore enables a continuous discover → design → simulate → monitor → optimize cycle.
• Best-in-class simulation: With two simulation approaches (incremental and full-scale transformation), Apromore offers unmatched predictive accuracy.
• Seamless data integration: Apromore continuously ingests new data, keeping simulations and monitoring up-to-date in real time.
• Risk-free experimentation: Digital twins allow organizations to test changes before making costly mistakes.
• Ease of use: A no-code, intuitive user interface allows for rapid time-to-value.
• Maturity: Cloud-native functionality makes Apromore highly scalable and secure with strong team know-how.

As businesses navigate increasingly complex and competitive landscapes, process intelligence has become essential for driving efficiency, agility and sustained growth. While process mining provides valuable insights, organizations need more than just visibility – they need intelligent, AI-driven solutions that enable continuous improvement and strategic transformation. By embracing process intelligence, companies can unlock new levels of operational excellence (OPEX), enhance customer experiences and stay ahead in an ever-evolving market.

Learn more about Apromore’s key process intelligence features and capabilities here.