Low-code can help engage employees in a transformation, say experts
How ensuring a successful low-code program can help avoid employees feeling left out in a transformation initiative
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PEX Network’s recent Why low-code is the key to driving agility report gave insights into the role low-code plays in boosting business agility. It outlined how it can help unburden IT departments and offered expert advice on how to ensure a successful citizen development program.
The fact that the value of low-code is recognized by companies is reflected in the level of investment we have seen in PEX Report 2023’s global survey. Of all respondents, 31 percent already have a low-code/no-code platform, with 18 percent looking to invest further within the next 12 months. While a total of 42 percent of respondents do not have a low-code/no-code platform in place, 32 percent are planning to invest within the next 12 months.
The report argues that part of the reason the technology is becoming so popular, despite democratizing process automation, is that it can help engage employees in a transformation. In effect, an increasing amount of people is interested in and trained in the digital environment and leveraging low-code can help improve their experience.
In the report, Gregory Dupuy, head of process and automation business services platform EMEA at Chanel, said: “People can be left feeling abandoned by transformation programs and low-code can help them learn new skills while saving them time.”
Chanel is not the only company with this approach. At multinational company 3M, low-code framework is being expanded to include more employees and educate them on the technology.
During PEX Live: Low Code Automation 2022 panel, its service technology leader Dimitris Papanikolopoulos explained: “The goal is not necessarily to train new citizen developers but help employees understand what the technology is capable of doing. To make citizen development more successful and veered toward the future, we need to educate employees on what they can and cannot get through [low-code].”
Related interview: Dimitris Papanikolopoulos on why culture is the key to successful low-code initiatives
When it comes to the structure of low-code implementation, Dupuy leans toward the notion of fusion development, which aims at breaking down silos between teams. He noted in the report, however, that companies should implement a program which fits them best.
“You need to work hand in hand with IT – the most important element is to have [a structure] which fits the business’ structure best.”
Do you agree low-code can help with employee engagement? Let us know by leaving a comment below.
