Process Excellence news – mindzie, Celonis, Tungsten Automation, University of Phoenix, NHS & more

PEX Network brings you the latest news in process and operational excellence (OPEX), business process management (BPM), digital transformation, process mining, low-code technology, intelligent document processing (IDP), Lean Six Sigma, Kaizen and more.

Week of 03/11, 2024, includes:

• mindzie unveils AI Process Intelligence Copilot to revolutionize process improvement
• Tungsten Automation appoints new chief customer officer
• University of Phoenix’s Marc Booker receives operational excellence award
• Digital transformation gap growing among health systems
• UK Chancellor announces £3.4 billion funding for digital transformation of NHS
• Cranium and HGS partner to optimize business operations assurance for end-to-end trust
• Celonis appoints Rupal Karia as new UK&I leader
• Burgess Rawson appoints Chelsea Anderson to elevate operational excellence
• iGrafx intros Process Simulation in the cloud

mindzie unveils AI Process Intelligence Copilot to revolutionize process improvement

Process mining and business process optimization software provider mindzie announced the launch of AI Process Intelligence Copilot to cater to the evolving needs of businesses striving for efficiency and excellence in their operations. The new offering integrates generative AI to redefine the way businesses approach process mining and intelligence, according to the firm. With its advanced capabilities, users can inquire about their business processes in natural language, receiving in-depth insights and actionable recommendations in near real-time, it added. “This marks a pivotal advancement in making complex data analytics accessible and actionable for decision-makers across various industries,” read a press release.

“We believe that the future of business operations lies in harnessing the power of generative AI to make complex data analytics both accessible and actionable for businesses,” said James Henderson, mindzie’s CEO. “Our latest innovation is designed to empower organizations to not just understand their processes better, but to drive meaningful change that enhances operational efficiency and business outcomes.”

READ: How to use process intelligence to continuously improve your processes

Tungsten Automation appoints new chief customer officer

Intelligent automation solutions provider and leading IDP firm Tungsten Automation appointed Joe Olson as its new chief customer officer (CCO). Olson most recently served as CEO of supply chain performance optimization company GAINS.

“Joe’s proven track record of delivering exceptional customer experiences and driving business growth aligns perfectly with our commitment to providing unparalleled value to our clients,” said Reynolds C. Bish, CEO of Tungsten Automation. “His leadership will be pivotal in continuing to deliver positive business outcomes for our customers and ensuring that Tungsten Automation remains at the forefront of innovation and excellence.”

Tungsten Automation recently launched TotalAgility 8, the latest version of its flagship platform, introducing a suite of generative AI-powered copilots to help organizations simplify the creation of workflows and solutions.

DOWNLOAD: Intelligent document processing 2023 industry report

University of Phoenix’s Marc Booker receives operational excellence award

The University of Phoenix announced that Marc Booker, Ph.D., VP of strategy, has received the UPCEA Business & Operations Award for Operational Excellence for 2024. UPCEA is the association for college and university leaders in online and professional continuing education. The award for operational excellence recognizes outstanding individual contributions in operations that enhance an institution – specifically in financial, human, administrative and IT operations at postsecondary institutions.

“Dr. Booker’s leadership in fostering a culture of innovation and empowerment on our strategic initiatives has had a profound impact on the way we serve working adult learners,” said John Woods, Ph.D., provost and chief academic officer. “With his innovative contributions, we not only recognize and celebrate individual achievements but also our institution’s commitment to empowering diverse learners and advancing education through progressive, student-focused practices.”

READ: 5 operational excellence trends for 2024

Digital transformation gap growing among health systems

While most health systems have made sizeable digital transformation investments that have improved patient and staff experience, the gap between “haves” and “have-nots” is growing. That’s according to new research from Chartis which surveyed 434 health system executives about the state of digital transformation and their progress to date. It warned that digital investment focus must shift to demonstrating value and realizing the return on those investments, with leaders prioritizing digital solutions that align with their organization’s strategic goals gaining meaningful value as a result. Those investing in an ad hoc fashion will likely fall behind, and as the pace of technological advancement continues to accelerate, they will need to take a more considered approach to their investments in transformation, it added. The report also found that AI is starting to become a fundamental part of healthcare operations and services.

READ: Generative AI’s game-changing role in digital transformation

UK Chancellor announces £3.4 billion funding for digital transformation of NHS

Chancellor of the exchequer Jeremy Hunt announced £3.4 billion in additional funding for the National Health Service (NHS) to deliver 2 percent annual increases in productivity through modern technology and digital transformation. The cash for the NHS – which Hunt claimed is doubling investment in digital transformation – is the largest part of a £4.2 billion commitment to improve the productivity of the public sector to deliver £35 billion in cumulative NHS savings, plus £1.8 billion of savings in the wider public sector.

Cranium and HGS partner to optimize business operations assurance for end-to-end trust

Hinduja Global Solutions (HGS), a provider of technology solutions and consulting in BPM, announced a strategic partnership with Cranium, an enterprise AI security and trust software firm, to advance AI trustworthiness and revolutionize digital customer experiences.

Through the collaboration, HGS and Cranium will provide customers with end-to-end solutions for AI trustworthiness and cyber security and risk solutions. By integrating Cranium’s AI risk management solutions with HGS’s digital-first approach and global delivery capabilities, the two companies will empower organizations to navigate the complexities of the AI landscape with confidence and resilience, they said.p

“In aligning with Cranium AI, we’re not just optimizing processes; we’re redefining the landscape of business operations assurance,” commented Phani Dasari, chief information security officer (CISO) and head of security services at HGS. “This alliance is about more than innovation – it’s a commitment to end-to-end trust and excellence that will resonate with our stakeholders and redefine industry standards.”

Celonis appoints Rupal Karia as new UK&I leader

Global process mining company appointed Rupal Karia as VP and leader for the UK and Ireland. Karia will work closely with new and existing customers and partners to identify, prioritize and capture value opportunities hidden within their processes. He’ll help them leverage Celonis’ unique process knowledge, automation and AI to drive process excellence and accelerate digital transformation, the firm said. Celonis has a strong presence in the UK with customers including BP, NHS, Ocado Group, Reckitt and more.

“Rupal has played a critical role expanding hyper-growth businesses throughout both the UK and Ireland,” said Philippe Mathieu, SVP for EMEA and APAC at Celonis. “His track record of growth, unwavering focus on delivering customer value and inclusive leadership approach will help even more organizations in the region see how their processes actually run, not how they think they run, creating visibility into where value is hiding as well as the ability to capture it.”

Burgess Rawson appoints Chelsea Anderson to elevate operational excellence

Australian commercial real estate firm Burgess Rawson appointed Chelsea Anderson to enhance the organization’s operational excellence. Anderson takes on the role of senior assets manager to be based in their Melbourne office. Anderson will leverage her expertise to optimize operational processes, enhance tenant relationships and drive sustainable growth across Burgess Rawson’s portfolio, the company said.

“Her proven track record of delivering exceptional results and her commitment to excellence align perfectly with our company values,” commented Ingrid Filmer, CEO of Burgess Rawson. “We are confident that her strategic insights and customer-centric approach will further enhance our service offerings and drive growth.”

iGrafx intros Process Simulation in the cloud

Intelligent process management vendor revealed a first look at iGrafx Process Simulation in the cloud, bringing its existing simulation product into the cloud alongside process mining and process design capabilities. The firm is hosting a webinar on March 27 to showcase the technology and outline the concept and benefits of process intelligence-driven simulation.

The key to revenue growth, productivity gains, and operational excellence

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