AI BPM Change Management Data Security Digital Transformation Lean Six Sigma Process Excellence Process Mining RPA & Intelligent Automation
AI BPM Change Management Data Security Digital Transformation Lean Six Sigma Process Excellence Process Mining RPA & Intelligent Automation
50560.001 8 order management KPIs for customer service greatness - ESKER WBNR

Events

Jan
27 - 29 OPEX Week: Business Transformation World Summit
Jan
29 8 order management KPIs for customer service greatness
Feb
11 - 12 All Access: Future of BPM 2025
Mar
04 All Access: Agentic AI in PEX APAC 2025

Popular Content

1 7 free AI training courses for business leaders 2 PEX Report 2025: Global state of OPEX & business transformation 3 Agentic AI and the future of process management 4 13 trends that will shape process excellence in 2025 5 Driving innovation with intelligent document processing: Industry report

Our Mission

For more than 10 years, PEX Network is the world's leading community of business transformation and operational excellence professionals. Led by our original research and analysis, PEX Network is your source for the best industry insight and case studies from across the globe.

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Our Community

With more than 160,000 practitioners, we are one of the largest and most established community of business transformation professionals in the world.

Our audience is comprised of senior-level business executives looking for thought leadership, strategy and solutions to help them meet the challenges that enterprise-level organizations face.

Trusted By Industry Leaders

Our 160,000+ community includes leaders from the following B2B companies

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Thought Leadership Content

Why Learn With Process Excellence Network

As a pioneer in the space, Process Excellence Network is the definitive resource for the Process Excellence Network community.

We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.

The basis of our end-user focused content is provided by industry executives, for industry executives.

We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.

01)Conferences

Process Excellence Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.

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02)Exchanges

Our exclusive Process Excellence Network exchanges open the door to an exhilarating mix of business leaders, thought-provoking presentations, strategic one-on-one business meetings and networking. Set your own itinerary and engage with our most productive and rewarding in-person format.

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03)Online Events

Process Excellence Network online events provide a convenient virtual learning environment from the comfort of your office, home or hotel room. Our online events can be accessed and revisited at any time, making them the ideal way to learn for busy executives and remote teams.

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04)Webinars

Process Excellence Network host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.

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05)WhitePapers & Reports

Process Excellence Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.

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Our Advisory Board

Process Excellence Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the Process Excellence Network space and help guide our original research and content.

Nao Anthony
Nao Anthony

Senior manager of operational excellence

Commonwealth Bank

Jon Atienza
Jon Atienza

Senior IA manager

The Coca-Cola Company

Lee Bogner
Lee Bogner

Global AI & generative AI chief enterprise archite...

Mars

Joe Craughan
Joe Craughan

CEOq

Stratopex GmbH

Ekaterina (Katie) Curry
Ekaterina (Katie) Curry

Managing director and head of operations, multifam...

Millennial Specialty Insurance

Peter Evans
Peter Evans

Former director of service and performance managem...

The LEGO Group

Mark Ghibril
Mark Ghibril

Senior vice-president of IT and digital products

Siemens Gamesa

Ricardo Henriques
Ricardo Henriques

Transformation leader and business automation prof...

EDP, Católica Lisbon School of Business and Economics

Blake Jones
Blake Jones

Product owner of low-code DevOps and governance

Chevron

Kriti Kapoor
Kriti Kapoor

Principal consultant for digital transformation an...

Andrae Kirkland
Andrae Kirkland

Lead tech program manager

Nike

Samant Kumar
Samant Kumar

Portfolio manager and Agile program manager

Capgemini

Vineet Mehra
Vineet Mehra

General Manager & Senior Platform Product Owner

Maersk

Katy-Pierre-Line Murarotto
Katy-Pierre-Line Murarotto

Head of business process management, transformatio...

Asahi Europe and International

Ramnath Natarajan
Ramnath Natarajan

Director, Automation CoE

Johnson Controls

Debashis Sarkar
Debashis Sarkar

Managing partner

Proliferator Advisory and Consulting

Jots Sehmbi
Jots Sehmbi

CIO

City, University of London

Doug Shannon
Doug Shannon

Global intelligent automation and generative AI le...

PSI CRO

Santhosh Vijayabaskar
Santhosh Vijayabaskar

Director of intelligent automation and process re-...

Financial Services

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